Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About Us

Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.

We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.

Main Responsibilities

The position is responsible to perform the following activities:

Trip Planning & Ticketing

• Prepares travel itineraries according to traveller requests and corporate travel policies

• Creates, changes, refunds, issues PNRs in GDS

• Manages non-GDS air, hotel, car and other ancillary content when needed

• Complies to strict data privacy, protection and confidentiality policies

Customer Service

• Responds to customer calls and emails within service level agreements

• Frontline management of customers

• Keeps up to date with immigration and supplier policies and acts as trusted advisor to travellers and travel bookers

Mandatory Requirements

• Proficiency in using travel management technologies, GDS Amadeus preferred

• Experienced in handling multi-national travellers requiring visas and complex itineraries

• At least 5 years experience handling corporate travel bookings

• Good proficiency in English, both oral and written.

Competency Requirement

• Proficiency in Amadeus GDS

• Detail oriented

• Problem Solving & Decision Making

• Team Commitment 

• Creativity & Innovation 

• Professionalism

Job Requirements