Job Description

• Manage the delivery of server orders and provide after-sales maintenance to customers. 
• 管理服务器订单的交付，并为客户提供售后维护。
• Diagnosing and resolving various hardware, software, server, and network issues.
• 诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale. 
• 收集、分析和解决客户在售前和售后遇到的技术问题。
• Adhere to strict work handover protocols and provide consistent and accurate information.
• 严格按照规范做工作交接，保证信息同步准确。
• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
• 遵循公司的客户服务标准和流程，及时了解最新的产品和技术。
• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
• 确保客户满意并维护公司卓越客户服务的声誉。 

Job Requirements

• Minimum Diploma/Degree in IT or a related field required
• 最低学历要求拥有IT技术或相关领域的文凭/学位
• Fluet in Mandarin (both spoken and written)
• 精通中文（口语与书写）
• Proficient in Windows, with basic knowledge of Linux and databases.
• 对windows的应用要求比较熟悉；对Linux和数据库有一定的了解。
• Familiar with server and storage products as well as network equipment installation. 
• 熟悉服务器、存储产品以及网络设备的安装。
• Understand the configuration and maintenance of network switches, routing devices and security products
• 理解网络交换机、路由设备和安全产品的配置和维护。
• Able to work in rotating shifts: morning, afternoon, and night shifts
• 能够接受三班轮值工作：早班、午班和晚班

Skills