Key Account Manager

Xamble Technologies Sdn. Bhd.

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This job is about managing key client relationships, resolving issues, and ensuring satisfaction. You might like this job because you get to work closely with clients, internal teams, and partners to ensure their needs are met and improve performance.

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Develop a thorough understanding of key client needs and requirements.

Ensure the correct products and services are delivered to customers in a timely manner.

Serve as the link of communication between key customers, internal teams, and partners.

Resolve any issues and problems faced by clients and deal with service complaints in a timely manner to maintain trust.

Play an integral part in ensuring key clients are satisfied with the level of service and support provided.

Work as a the main ‘project manager' and communicator between company, clients and all 3 rd party stakeholders such as platforms and partner agencies in day-to-day work scenarios.

Address and resolve key client complaints and issues.

Supervise and share relevant information to the working teams assigned to each key client.

Communicate and collaborate with the relevant team members and partners to ensure the needs of the key clients are met.

Compile reports on account progress, goals, and forecasts for account teams and stakeholders. Summarise findings, key learnings, and determine how to improve performance of clients.

Meet set deadlines for the fulfillment of each client's long-term goals.

Identify new ideas and strategies to gain more revenue for key clients, as well as observe and analyse the market and competition.

Job Requirements

Candidate must possess at least a SPM/STPM/Diploma/Degree or an equivalent professional qualification.

Proven experience as a Key Account Manager is preferred.

Agreeable to work with a minimum basic salary + commission structure based on sales targets.

Strong business acumen good negotiation skills.

Ability to build rapport with key clients, manage multiple client accounts and collaborate with cross-functional teams.

Ability to work independently and as a team player.

Exceptional customer service skills.

Excellent verbal and written communication skills - must be able to write and converse fluently in English, Bahasa Malaysia and preferably Mandarin.

Must be familiar with social media platforms especially Facebook, Instagram and TikTok.

Well organised and good time management skills.

Self-starter with the passion to achieve sales targets.

100% customer-focused attitude.

Positive attitude, patient with people and willing to learn.

Enjoys meeting people and delivering sales pitches.

Applicants must be willing to work in Kuala Lumpur.

Company Benefits

Competitive Salary

Based on experience and role.

Performance Bonuses

Incentives based on individual and company performance.

Flexible Working Arrangements

Hybrid or remote work options (depending on role).

Career Growth Opportunities

Training, workshops, and career development programs.

Annual Leave

Standard paid time off for holidays and personal days.

Medical & Health Insurance

Coverage for outpatient and inpatient medical needs.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

General Product Management

IT Product Management

Key Account / Relationship Management

Company Profile

Xamble Technologies Sdn. Bhd.

Xamble Group Limited is a thriving digital ecosystem that is listed on the Australian Securities Exchange From our core business of influencer marketing to digital marketing, performance marketing, social commerce and membership platform – we cultivate communities and drive value for brands, creators and consumers with our end-to-end web3 and generative AI-enabled ecosystem.