Job Description

1.Social Media Strategy/ Planning

• Supporting the ideation and strategy development of managed accounts by providing creative input, insights, suggestions and recommendations to team members as where needed. 
• Actively keep track of the latest content and marketing trends.
• Understanding clients’ requirements and preparing content plans for the client and agency’s perusal. 
• Researching for ideas in content and design according to the client’s agreement.
• Prepare flowcharts.
• Work on flowchart amendments according to clients’ instructions or needs.
• Deliver creative briefs to designers.
• Check in with designers on flowchart deliverables.
• Source for content from the media library for the upcoming months.
• Copywriting.
• Providing recommendations on posting.
• Creating and managing social media calendars and content across multiple platforms.
• Assist in ideation for social media campaign proposals for social media campaign management based on given brief or client needs, providing insight, suggestions, and recommendations where needed. 

1. Content Creation

• Involved in event coverage. - Reporting, photography, videography
• Adhere to brand guidelines and complete projects according to the deadline.
• Creating relevant and engaging content for our client's social media and/or digital channels such as websites, emails, and blogs.
• Copywriting for brands’ banners, ads, and other social media-related materials.
• Work closely with the designers to ensure that the content is presented well and is attractive to the readers.
• Ensuring that required postings and content plans for all social media accounts are completed by the specified date.
• Ensuring that content fits clients expectations and company standards for social media postings, amending marketing and posting collaterals created as per direction.
• Ensuring that all information presented and posted is factually and grammatically correct.
• Managing clients’ requests and queries for social media accounts.
• Developing creative content, ensuring a variety in posting types that meet the clients’ objectives. 
• Ensuring that the visual quality of postings created meets standards that are in accordance with client requirements and content discussions.

3.Posting Monitoring

• Responsible for the scheduling and posting developed collaterals on client or third partner accounts, ensuring posting requirements are met in a timely and effective manner. 
• Ensuring clients’ requirements and expectations are met and achieved on time.
• Live Posting Check.

1. Community Management

• Responding to all comments, DMs, and PMs on clients’ social pages, ensuring that all communications are responded to within 24 hours of contact.
• Ensuring that all enquiries and complaints are forwarded within 24 hours to the client.
• Ensuring communications are conducted in a polite, professional and efficient manner is essential.
• Ensuring that all information given is accurate and in accordance with brand guidelines and FAQs. 

1. Monthly Reporting

• Preparation and collection of data pertaining to the performance of social media accounts (including boosted postings) managed by the 7th of every month for perusal of management and the client. 
• Analyse social media metrics for our clients in order to improve brand engagement and loyalty.
• Monitor competitor's social media activity and make a comparison. Suggest areas for improvement.
• Ensuring all data extracted is calculated accurately, ensuring relevant learning is identified within the reporting for the perusal of management and the client. 
• Ensuring that data presented is easily digested for the clients and opportunities for growth are identified, encouraging renewals and/or upselling of services by management towards the client. 

Job Requirements

 To work closely with team members (content creators), in-house designer/video editors, client servicing executives, head of production to create engaging content for multiple social media accounts-Facebook, Instagram, TikTok, LinkedIn, and Twitter. 

Skills