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IT Product Executive

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This job is for an IT Product Executive, where you’ll team up with Product Managers to help create and improve tech products. You might like this job because you’ll learn from the pros and grow into a Product Manager role while solving real customer problems!

RM 2800 - RM 4000

D'Piazza Mall, Penang

Job Description

 

Role Description

A Product Executive works alongside Product Managers within a domain or sub-domain team, supporting the end-to-end development and improvement of products and features. You help turn research, customer insights, and business objectives into actionable product work by drafting requirements, coordinating delivery, and tracking outcomes in close partnership with a PM.

In this role, you act as a force-multiplier for the PM: you assist with discovery, documentation, and execution so the team can move faster and with greater clarity. You collaborate with Engineering, Design, Data, Sales, and Support to ensure the team ships features that solve real customer problems and learns from every release.

This position is designed for entry-level talent and early-career professionals who want to learn the craft of product management by directly supporting an experienced PM, with a clear path to grow into a Product Manager role over time.

Candidate Profile / Who We’re Looking For

We welcome entry-level candidates and fresh graduates in IT with a strong interest in product development, as well as anyone passionate about joining and contributing to the Product Department. Ideal candidates are eager to learn, proactive, and ready to grow into Product Management roles.

Key Responsibilities

  • Assist Product Managers in gathering and documenting business requirements, user stories, and acceptance criteria.
  • Coordinate with engineering and design teams to clarify requirements and track feature delivery against sprint or release plans.
  • Perform basic functional testing and UAT, consolidating feedback from internal stakeholders and users.
  • Help prepare product release notes, internal FAQs, and training materials for operations, sales, and support teams.
  • Monitor product metrics, customer feedback, and support tickets to surface issues and opportunities for improvement.
  • Maintain product documentation, configuration references, and change logs to keep the team and stakeholders aligned.
  • Support initiatives that enhance customer experience and reduce operational friction.


Job Requirements

Qualifications & Experience

  • 0–3 years of experience in Software Engineering, Product Management or related fields (Business Analyst, UX, QA, Operations).
  • Strong interest in SaaS, tech products, and user-centric problem-solving.
  • Analytical mindset with ability to interpret data and identify patterns.
  • Familiarity with agile methodologies and product development concepts.
  • Strong communication, documentation, and collaboration skills.
  • Degree in Business, Computer Science, Engineering, or equivalent practical experience.
  • CSPO, PSPO, or similar certifications are a plus (not mandatory).

Personality & Culture Fit

  • Curious, proactive, and eager to learn the craft of Product Management.
  • Thrives in fast-paced, cross-functional environments.
  • Detail-oriented with a bias toward clarity, structure, and follow-through.
  • Empathetic and customer-focused, consistently seeking to understand real user needs.
  • Demonstrates ownership, accountability, and readiness to tackle increasingly complex responsibilities.
  • Maintains an open mindset and a positive, solution-oriented approach.

Skills

Problem Solving
User Acceptance Testing (UAT)
Software As A Service (SaaS)
Communication

Company Benefits

Life Credit

Flexible expenses on your preferred items/services every quarter!

Birthday Leave

People deserve a rest from work on their special day! :)

People Care

Team activities and company events that nurture bonding!

Career Advancement

We care about your career aspirations and provide a platform to support that!

Medical & Insurance Coverage

Lesser burden on health issues!

Parking Allowance

Office parking expense is subsidized!


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Entry Level

Job Specialisation


Company Profile

Xilnex Holdings Sdn Bhd-logo-image

Xilnex Holdings Sdn Bhd

Web Bytes Sdn. Bhd. (a.k.a. Xilnex) is a Malaysian-based/Regional POS and Supply Chain Solution provider which owned the proprietary Cloud-based Multitenant POS solution namely the Xilnex Retail Management Suites. Xilnex has been operating for more than 12 years being the first in the market as a Cloud-based POS provider in the region. As of date, we have a strength of more than 145 full-time employees across South...