Job Description

We are looking for a proactive and organised Sales Coordinator to support our sales operations and ensure excellent customer service. This role involves managing customer relationships, coordinating sales orders, and supporting the sales team to achieve business growth.

The ideal candidate is customer-focused, detail-oriented, and able to multitask in a fast-paced environment.

Key Responsibilities

• Service and support both existing and new customers.
• Build and maintain strong, long-term relationships with customers.
• Handle incoming calls professionally and ensure a postive customer experience.
• Monitor customers' ordering patterns and inventory requirements.
• Proactively recommend re-orders, stock replinisment, promotions, or new products based on customer usage trends.
• Process sales enquiries and sales orders from various channels accurately and promptly.
• * Coordinate closely with customers, Sales team, Warehouse, and Logistics to ensure timely delivery.
• * Attend to customer enquiries, feedback, complaints, and resolve issues professionally.
• * Process sales orders, delivery orders, and invoices in the SQL system while maintaining proper documentation and records.
• * Track and report sales activities, customer feedback, and sales progress.
• * Assist the Sales team in preparing quotations, incentive calculations, and pricing updates.
• * Monitor competitor activities and industry insights when required.
• * Manage returned goods and issue Credit Notes accurately in the system.
• * Support promotional campaigns, sales initiatives, and administrative tasks when required.
• * Perform any other duties assigned by management.

Job Requirements

• * Minimum Diploma or Degree in Business Administration, Sales, Marketing, or related field.
• * Minimum 1–2 years of experience in sales coordination, customer service, or sales support.
• * Experience using SQL Accounting / ERP system is an advantage.
• * Strong communication and interpersonal skills.
• * Good organizational and multitasking abilities.
• * Proficient in Microsoft Office (Excel, Word, Outlook).
• * Able to work independently and as part of a team.

Skills