Job Description

• Responsible for all messages online, including Facebook, Instagram & XiaoHongShu inquiries, comments, reviews, text messages etc.
• To ensure high message responsiveness and customer engagement, as well as ensure achieving the assigned target for appointments inbound via online.
• Via online, to understand customers’ concerns, provide relevant solutions and treatment recommendations and encourage customers to purchase first trial promotion.
• Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities.
• Assist on online campaigns, including idea brainstorming for social media postings.
• Manage monthly reports.

Job Requirements

1. Candidate must possess at least a SPM qualification.
2. Able to read and write in BOTH English and Mandarin, preferred in both languages due to job role requirement.
3. Familiar / Having high interest in beauty industry will be added advantage.
4. Result oriented, self-motivated, able to work at a fast pace, with ability to work independently and as a team.
5. To work during weekends and public holidays (working on public holidays will be replaced with leaves or double pay). Candidate's off-day would be on weekdays.
6. To work at our office Bukit Jalil during working hours. 
7. Preferably minimum 1 year of working experience in sales, marketing or customer service related fields.
8. Fresh grads are welcome to apply.

Skills