Job Description

We are looking for a Operation Coordinator who is passionate, proactive, and versatile to support our fast-paced and growing team. This role is a hybrid of marketing, operations, and team support, with a strong focus on data analytics, content management, and workspace coordination.

Key Responsibilities:

Data & Analytics

• Key in and manage marketing and sales data accurately.
• Provide reports on performance trends and suggest improvements.

Workspace Setup & Maintenance

• Assist in building and organizing the live room/office space from scratch.
• Ensure all live streaming equipment and tools are functioning well.
• Manage and ensure the functionality of office infrastructure.

Content & Live Management

• Manage and schedule live hosting sessions.
• Coordinate and motivate live host team members, especially those with lower performance.
• Develop creative strategies to increase engagement and boost sales.
• Create, plan and manage content especially on platforms like TikTok and Shopee.

Team Monitoring & Motivation

• Monitor attendance and performance of team members.
• Provide encouragement, motivation and skills enhancement guidance for underperforming team members.

Internal Communication

• Communicate effectively with HQ regarding requirements, feedback, and service matters.
• Coordinate with internal departments to ensure smooth execution of daily operations and alignment with company goals.

Administrative & Management Tasks

• Ensure the overall office environment is well-managed.
• Oversee equipment, furniture, and live room setup to ensure functionality and readiness.
• Address and resolve minor operational issues promptly to maintain smooth daily operations.

Job Requirements

Requirements:

• Possess at least SPM qualification. 
• Demonstrated experience in content management, particularly on platforms such as TikTok, Shopee, and live streaming.
• Prior experience in administrative or management support roles will be considered a strong advantage.
• Proficient in data entry and data analytics.
• Strong problem-solving abilities with a proactive approach to challenges.
• Quick to learn and able to adapt effectively in a dynamic, fast-paced working environment.
• Creative thinker with the ability to respond swiftly and effectively to arising issues.
• Excellent communication and interpersonal skills to collaborate across departments and with clients.
• Able to speak, read, and write in Mandarin. 
• Able to work independently with minimal supervision and manage time efficiently to meet deadlines.
• Candidates who are available to commence work immediately will be given priority.

Skills