Job Description

Job Summary

LAOMIAO 老庙黄金, under Yuyuan Jewelry &Fashion Group (豫园珠宝时尚集团), is one of China's most iconic gold and jewelry brands with a heritage spanning decades.

We are seeking friendly, customer-oriented Store Manager to join our gold and jewelry retail stores in Malaysia.

Key Responsibilities

• Job Responsibilities
  

1. Oversee overall daily store operations, set sales targets, lead the sales team to achieve monthly & quarterly gold jewellery KPIs. Monitor conversion rate, average transaction value and repeat purchase rate, conduct regular performance review.
2. Inventory & merchandise management: Receive goods, arrange product display, conduct daily stock check and monthly full stock take. Control shrinkage and prevent theft for high-value gold items. Maintain accurate inventory records; regularly inspect safe and CCTV system to ensure merchandise security.
3. Team management: Arrange staff rosters, participate in recruitment, onboarding, training and performance appraisal. Coach team on product knowledge, selling skills and service standard; manage manpower cost and maintain positive team morale.
4. Customer relationship management: Maintain relationships with new and existing customers. Handle customer complaints, return & exchange, gold trade-in and buy-back services. Build customer database and improve customer loyalty, familiar with local consumer behaviour.
5. Marketing & Visual Merchandising: Execute headquarters promotions, optimise window and counter display. Monitor competitors, gold price movement and market trends, report insights to management.
6. Finance & local compliance: Daily cash reconciliation, manage cash and card payment. Adhere to Malaysia retail, trade and tax regulations. Maintain store hygiene and brand image.
7. Cross-department coordination: Liaise with HQ purchasing, finance and operation teams for stock replenishment and store issue escalation.

How to Apply

Send your resume to Mail[wuyanwen@yuyuanjewelry.com] or add Wechat or whatsapp @[+8613917535908] for furthur communication.

Job Requirements

1. Minimum 3 years solid experience as store manager in gold / jewellery retail. Candidates with local gold store management experience in Malaysia are highly preferred. Sound knowledge on gold jewellery and gold trade-in procedures.
1. Language: Fluent English for business communication. Bahasa Malaysia or Mandarin / Cantonese is a plus, to serve multiracial customers in KL.
2. Hands-on experience with POS and inventory system, basic Microsoft Office. Able to analyse sales reports.
3. Strong in team coaching & motivation, high resilience. Required to work on weekends & public holidays on roster basis.
4. Trustworthy, strong risk awareness on high-value asset security. Excellent customer service and conflict resolution skills.
5. Valid Malaysian working status

Skills