Job Description

 Key Responsibilities

• Lead Generation & Prospecting: Identify and source potential clients through research, referrals, outreach, and networking.
• Initial Outreach & Cold Contacting: Initiate contact with prospects via email, LinkedIn, WhatsApp, calls, or events to generate interest in agency services.
• Qualifying Leads: Assess whether leads are a good fit based on budget, needs, and readiness to engage.
• Pitching & Presenting Services: Deliver customized sales pitches and presentations to decision-makers, showcasing how the agency can solve their problems.
• Proposal & Quotation Preparation: Work with internal teams to draft strategic proposals, quotations, or packages tailored to client needs.
• Follow-Ups & Objection Handling: Maintain consistent follow-ups and handle client objections professionally to move them closer to closing.
• Closing Deals: Negotiate terms and close new client accounts to meet monthly/quarterly revenue targets.
• Client Onboarding Coordination: Ensure smooth handover from sales to account/project team; occasionally assist in the onboarding phase.
• Market & Competitor Research: Stay updated on industry trends, client pain points, and competitors to refine outreach strategies and pitches.

Why Should You Join Us?

• We value work-life balance and encourage having a hybrid role!
• Office politics is not tolerated, we aim to create a healthy and fun culture!
• Commissions are available to high performers.
• Our team is young and determined to grow continuously.
• Ideas are encouraged, low seniority as we embrace a flat heirachy team structure. 
• Interesting WFH benefits available!

The Client Growth Specialist role requires you to drive business growth and expand our brand presence. This dynamic role involves assisting in sales and marketing, managing social media content, and craft compelling website updates. You'll also network at industry events, coordinate exclusive company-hosted experiences, and connect with potential clients through strategic outreach. If you're a proactive go-getter with a passion for business growth, this is your chance to make a real impact!

Our Company:

Z21 (zero to one) specializes in traffic, conversion, retention -- the core pillars of e-commerce growth. We design (UI/UX) and develop on Shopify Plus for high-growth brands, grow them with performance marketing on paid ads and email, and continuously optimize their store conversion rate.

As one of Malaysia's first Meta Business Partners and Shopify Plus Partners, Z21 Studio helps e-commerce brands grow through Shopify, FB/IG/Google/TikTok Ads, Email Marketing, Conversion Rate Optimization, and Data Analytics. Our client roster includes popular brands such as Oxwhite, Machines, BloomThis, LUMI Beauty, FILA, ANTA, L'Occitane and many others.

Our Culture:

We are a young team with a young culture:

Result oriented

No office politics

No seniority

We offer flexible working hours and locations

We prioritize the best idea regardless of position

Reward based on performance

Dynamic and challenging industry

In the world of digital marketing and e-commerce, things change incredibly fast. That means we must constantly adapt and improve, as staying complacent and comfortable will make us irrelevant in no time. You'll never run out of challenges, providing us opportunities to overcome and grow.

Job Requirements

• Proficient in Mandarin & English communication (both written and verbal).
• Excellent interpersonal skills, able to connect with diverse individuals.
• Strong attention to detail and accuracy in work.
• Outgoing personality, comfortable in social and professional settings.
• Motivated and driven to grow continuously.
• Familiar with dot-com shopping/ e-commerce.

Skills