Job Description

• Welcome patients warmly and professionally.
• Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners.
• Confirm appointment details with patients.
• Address patient inquiries promptly and accurately.
• Direct calls to the appropriate department or individual as needed.
• Keep accurate patient records in our DA system.
• Ensure patient information is up-to-date and correctly entered.
• Handle patient’s payments, including cash and credit card transactions.
• Ensure proper storage and handling of all clinic supplies.
• Assist patients with product recommendations based on practitioner guidance.
• Answer patient questions regarding TCM products and services.
• Maintain a clean and welcoming environment for patients in the waiting area.
• Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow.
• Perform basic administrative tasks like photocopying, filing, and data entry.

Job Requirements

●   At least 1 year of experience in healthcare operations, clinic/centre administration, or customer service coordination.

●     Diploma or Degree in Business Administration, Healthcare Management, or a related field (preferred).

●     Able to speak in English and Mandarin.

●     Strong organizational, multitasking, and problem-solving skills.

●     Good communication and interpersonal skills with the ability to handle patient inquiries professionally.

●     Knowledge of stock/inventory management and basic administrative processes.

●     Proficiency in Microsoft Office / Google Workspace; experience with billing or scheduling systems is an advantage.

●     Positive, proactive, and able to work both independently and as part of a team.

●     Flexibility to travel between branches when required.

Skills