Job Description

About the role
Zhao Xi TCM Centre Sdn Bhd is seeking a passionate and customer-focused Customer Service Specialist - Mandarin & English Speaker to join our team in Bukit Damansara, Kuala Lumpur. This full-time role will be the primary point of contact for our clients, providing exceptional service and support to ensure their needs are met. 

What you'll be doing

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Minimum 1-2 years of customer service experience, preferably in a healthcare, retail, or service-oriented environment
• Excellent communication and interpersonal skills, with the ability to interact with clients in a friendly and empathetic manner
• Strong problem-solving and decision-making skills to handle a variety of client requests and issues
• Must be able to speak and read Mandarin; proficiency in English and Malay is required.
• Familiarity with Traditional Chinese Medicine (TCM) or a keen interest in the industry
• Exceptional time management and organisational skills to juggle multiple tasks and client interactions
• Passion for providing exceptional customer service and a genuine desire to help others

Skills