Job Description

• Oversee the smooth and efficient operation of the medical facility, including front desk operations, manpower planning, and stock ordering across all branches.
• Ensure operational efficiency and productivity through effective management of staff, inventory, and space.
• Conduct regular stock counts and maintain accurate inventory control and procurement records.
• Ensure smooth day-to-day operations while maintaining high standards of service, cleanliness, customer experience, and patient care.
• Handle and resolve patient complaints professionally and diplomatically, providing excellent customer service when necessary.
• Support practitioners, clinic assistants, and other departmental staff to promote a collaborative and effective working environment.
• Manage responsibilities such as hiring, staff scheduling, overseeing facility operations, billing systems, implementation of policies and procedures, and ordering stock and equipment.
• Provide training and guidance to branch and assistant branch administrative staff, as well as clinical team members, to ensure proper system implementation and compliance.
• Participate in interdepartmental meetings, including management and branch meetings.
• Coordinate closely with Heads of Department (HODs) to ensure smooth cross-functional collaboration.
• Perform ad hoc tasks as assigned to support the overall success of all branches.
   

Job Requirements

• Diploma or Bachelor’s degree in Healthcare Management, Business Administration, or a related field.
• Minimum 2 years of experience in clinic operations, healthcare administration, or a supervisory/team leader role.
• Must be able to speak and read Mandarin; proficiency in English and Malay is required.
• Strong leadership and people management skills, with the ability to manage multiple branches or teams.
• Good knowledge of clinic operations, inventory management, and billing systems.
• Excellent communication and interpersonal skills to interact with patients, medical practitioners, and internal teams.
• Strong problem-solving skills with the ability to handle complaints and operational challenges professionally.
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment.
• Proficient in Microsoft Office and clinic management systems.
• Willing to travel between branches when required.

Skills