Job Description

We are looking for a proactive and empathetic Customer Service Associate with previous experience in e-commerce to join our team. You will be the first point of contact for our customers across multiple platforms, helping to resolve their inquiries and ensure a seamless post-purchase experience. 

Job Description

Responsibilities:

• Respond promptly to customer inquiries via chat and social media (especially TikTok Shop, Shopee, Lazada, and Shopify channels).
• Handle order-related issues including shipping updates, refunds, returns, and exchanges.
• Coordinate with the operations, warehouse, and e-commerce teams to resolve customer concerns quickly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Monitor platform performance metrics and help improve store ratings by delivering excellent service.
• Identify common customer pain points and suggest improvements to enhance the customer experience.
• Support live campaign periods with extended or flexible working hours if needed.

Job Requirements

Job Requirements

We are looking for someone with: 

• Minimum 1–2 years of customer service experience in an e-commerce or online retail environment.
• Familiar with using seller centers / dashboards of TikTok Shop, Shopee, Lazada, and Shopify. 
• Strong written and verbal communication skills in Bahasa Melayu & English.
• Tech-savvy and comfortable working with multiple online platforms and tools.
• Patient, empathetic, and able to stay calm under pressure.
• Able to work independently and as part of a team in a fast-paced environment.

Our commitment to you:

Competitive Compensation: We offer a basic salary starting from RM2500, along with an additional RM600 Miscellaneous Allowance. 

Performance Rewards: Enjoy yearly performance bonuses and salary increments to recognize your dedication and hard work.

Supportive Team: Join a team of friendly colleagues who are passionate about what they do.

Work-Life Balance: Benefit from annual leave and medical leave to ensure a healthy work-life balance.

Employee Benefits: We provide KWSP, SOCSO, and EIS to protect your financial and social well-being.

Recognition and Rewards: We truly value the contributions of our staff and believe in celebrating achievements, milestones, and exceptional performance. Our recognition programs and competitive compensation packages, benefits, and incentives are designed to attract and retain top talent.

Transparent Communication: We are committed to transparent and open communication with our staff. You'll have access to timely and relevant information about our company's goals, strategies, and decisions. We encourage two-way communication and feedback to build a culture of trust, collaboration, and shared ownership.

Skills