Glow Up on Us: Get ready to shine with our Make-Up & Skin Care Allowances – because You deserve to shine! 

Make-Up & Skin Care Allowances

Work Hard, Play Hard: Dive into an Exciting Working Environment where creativity, collaboration, and fun are at the heart of everything we do.

Exciting Working Environment

Cha-Ching!: Our Competitive Salary Package ensures you're rewarded for your hard work and dedication – because we know you're worth it!

Competitive Salary Package

Rocket to Success: Be part of a Fast-growing team that's breaking boundaries and reaching new heights every day!

Fast-growing! 

Snack Attack!: Fuel your day with goodies from our Fully Stocked Fridge – from healthy snacks to sweet treats, we’ve got you covered.

Fully Stocked Fridge

Keep It Real: Enjoy Authentic Communication where your voice matters, and transparency is key. We're all about keeping it open and honest!

Authentic Communication

ZUCCA COMMERCE SDN BHD

<div><strong>ZUCCA </strong>is a pioneering social commerce company that is revolutionizing the way modest fashion is accessed, discovered, and experienced. We have embraced the real-time retailing model to create a dynamic and interactive shopping environment that meets the unique needs of modern modest fashion enthusiasts.</div>

Who We Are?

<div><strong>Modest Fashion Focus:</strong> ZUCCA is solely dedicated to modest fashion, catering to individuals who prefer stylish and elegant clothing that respects their cultural and religious values. We curate a diverse collection of modest fashion brands and designers, providing a wide range of options for our customers. As a local modest fashion company, ZUCCA places the utmost importance on catering to the majority population by keeping the products affordable and accessible.</div><div><strong>Curated Collections: </strong>ZUCCA offers carefully curated collections of modest fashion, ensuring that each item meets our standards of quality, style, and modesty. Our team of experienced fashion curators and stylists handpick the finest pieces from renowned designers and emerging brands, guaranteeing an exceptional shopping experience.</div><div><strong>Fashion Sustainability:</strong> ZUCCA is dedicated to promoting sustainable practices within the fashion industry. We partner with brands that adhere to ethical production processes, use eco-friendly materials, and embrace sustainable fashion principles. Through conscious fashion choices, we strive to make a positive impact on the environment.<br><br><strong>Awards:</strong><br>- Top ECM Champion (Sidec Malaysia's Top E-commerce Merchants Awards 2024)<br><br>- E-Commerce Innovator of the Year 2024 (7th Malaysia Retail &amp; E-commerce Summit &amp; Awards)<br><br>- Top Retail Leader (7th Malaysia Retail &amp; E-commerce Summit &amp; Awards)</div>

About Us！

<p>We are looking for a proactive and empathetic <strong>Customer Service Associate</strong> with previous experience in e-commerce to join our team. You will be the first point of contact for our customers across multiple platforms, helping to resolve their inquiries and ensure a seamless post-purchase experience.&nbsp;</p>
<p></p>
<p><strong>Job Description</strong></p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Respond promptly to customer inquiries via chat and social media (especially TikTok Shop, Shopee, Lazada, and Shopify channels).</li>
<li>Handle order-related issues including shipping updates, refunds, returns, and exchanges.</li>
<li>Coordinate with the operations, warehouse, and e-commerce teams to resolve customer concerns quickly and efficiently.</li>
<li>Maintain accurate records of customer interactions and transactions.</li>
<li>Monitor platform performance metrics and help improve store ratings by delivering excellent service.</li>
<li>Identify common customer pain points and suggest improvements to enhance the customer experience.</li>
<li>Support live campaign periods with extended or flexible working hours if needed.</li>
</ul>

This job is for a Customer Service Associate who helps customers with their online shopping questions and issues. You might like this job because you’ll make a real impact by improving shopping experiences on popular platforms like TikTok and Shopee!

Customer Service

E-Commerce

We are looking for a proactive and empathetic Customer Service Associate with previous experience in e-commerce to join our team. You will be the first point of contact for our customers across multiple platforms, helping to resolve their inquiries and ensure a seamless post-purchase experience. 

Job Description
Responsibilities:



-Respond promptly to customer inquiries via chat and social media (especially TikTok Shop, Shopee, Lazada, and Shopify channels).


-Handle order-related iss...

Customer Service Associate

ZUCCA COMMERCE SDN BHD

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Company Profile

ZUCCA COMMERCE SDN BHD