Job Summary

Coordinates the development of operational strategies and plans, participates in the development of operational financial plans, and monitors operational progress. They recommend alternative programs and strategies, and implement policies, programs and procedures in order to support the delivery of business plans.,

Job Accountabilities - Key Accountabilities

• Manages employees, directing selection, technical training and career development of their teams.
• They administrate and direct operations to provide prompt, accurate and dependable service to customers.
• They identify opportunities and risks associated with changes in internal and external environments by developing and implementing short-term and long-term operational goals.
• They drive the implementation of operational and change projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year.
• They push support to cross-functional projects (e.g. with local Information Technology and project delivery teams) to ensure technology infrastructure is in line with operating model and business plans.
• They monitor and review the performance and behavior of team members and take action to ensure compliance with the company´s risk and compliance policy and codes of conduct.

Business Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.