AI-generated summary
- Run contact-centre ops: coach team, resolve enquiries & complaints, meet SLAs & compliance.
- Join an optimistic culture that values experience and offers internal mobility.
- Lead ops, drive impact and fast-track your career via internal mobility!
Undisclosed
Kuala Lumpur, MY, Kuala Lumpur
Job Description
Job Summary
Job Accountabilities - Key Accountabilities
- Demonstrates an understanding of the customer’s needs and ensures they are met.
- Research and respond to telephone and electronic inquiries from customers, and enter inquiry data into tracking system.
- Prepare referrals to prospective customers, and locate claims office staff for insureds and other parties calling to report claims.
- Contribute to achieving a positive team culture and working environment.
- Act within agreed authority levels to ensure fair treatment of customers and to protect business stakeholders' interests.
Job Qualifications
- Bachelor's Degree in Business Administration, Insurance, Customer Service, or related field.
- Minimum 5-8 years of experience in Contact Centre / Customer Service Operations, preferably within the insurance or financial services industry.
- At least 3 years of people management experience leading a customer service or call centre team.
- Strong understanding of insurance products, policy servicing, claims processes, and customer journey.Experience managing customer complaints and regulatory-related service requirements.
- Strong leadership, stakeholder management, and coaching skills.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Schedule: Full Time
Job Requirements
Company Benefits
Mental health and wellbeing resources
We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.
Sports & Recreational Club
We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.
Flexible work hours:
We offer flexible working hours to help our employees manage their work and personal commitments.
Hybrid working arrangement
We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
