Job Summary

Under moderate supervision, this role is responsible for administering contracts with external vendors in alignment with the Business Unit’s Claims Vendor Management strategy. The role serves as a key liaison between the company and its vendors, ensuring vendor performance meets contracted service level agreements (SLAs) and that vendor spending is closely monitored and actively managed to support cost‑effective, customer‑focused claims delivery. The role also acts as a primary point of contact for resolving operational and technical vendor‑related issues and is responsible for monitoring and managing day‑to‑day relationships with vendors to ensure effective and sustainable partnerships.

Job Accountabilities - Key Accountabilities

• Responsible for the administration of vendor agreements in line with established contracts.
• Supports quality and delivery of service level agreements by tracking vendors within area of responsibility.
• Tracks and reports metrics to ensure performance against the agreed service levels.
• Supports vendor performance reviews within area of responsibility/defined vendors and meetings with new and/or potential vendors.
• Seeks out opportunities to eliminate redundancies and leakage in the Claims organization.Adheres to the Global Claims Policy in the administration of vendor agreements.
• Monitors competitor activity to help ensure we maintain a competitive advantage and manage our Vendors in line with industry standards and best practices.
• Provides expertise on vendor contract administration and acts as a liaison for business partners.
• Responds to internal customer inquiries accurately and in a professional manner by researching issues, determining root causes, and implementing solutions.

Job Qualifications

Required:

• Diploma or Bachelor’s degree in Insurance, Business Administration, Finance, Law, or a related discipline.
• Minimum 1–3 years of experience in claims operations, vendor management, or insurance‑related roles.

Preferred:

• Hands‑on experience working with external vendors (e.g. adjusters, investigators, medical providers, legal firms) within a claims environment.
• Strong understanding of claims processes, service level agreements (SLAs), and vendor performance metrics.