Job Description

Overview
We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.

Key Responsibilities

• Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
• Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
• Maintain a deep understanding of our products and services to provide accurate information and recommendations.
• Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
• Gather customer feedback and insights to help improve our products, services, and overall customer experience.
• Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.

Qualifications

• Minimum bachelor’s degree 
• Previous experience in customer service, insurance, or a related field is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
• Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified 

Let’s continue to grow together!

Location(s):  Plaza Zurich, Kuala Lumpur
Schedule: Full Time
Recruiter name: Sheela Ramachandran

Job Requirements