Head of Motor Claims

Zurich Services Malaysia Sdn. Bhd.

AI-generated summary

Lead a team handling medium-to-high motor claims; own outcomes.
Join an optimistic, growth-minded culture that values experience.
Shape claims strategy, drive efficiency and influence product!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

Job Description

Job Summary

Leads and directs a team who are responsible for medium to high complexity and exposure claims and/or Claims Managers. Serves as a SME to the underwriting team regarding product developments or enhancements to provide guidance and ensure compliance with the regulatory policies. Has responsibility for performance, development, coaching of management staff and drives employee development and operational improvements.

Job Accountabilities - Key Accountabilities

Drive claims performance by providing technical leadership, monitoring key metrics, and ensuring quality claim outcomes.

Build strong relationships with customers, brokers, and internal stakeholders to achieve service excellence and customer satisfaction targets.

Analyze claims trends and identify opportunities to improve processes, efficiency, and best practices.

Ensure compliance with regulatory, legal, and internal governance requirements while maintaining strict confidentiality.

Support business growth by providing claims insights for product development, customer engagements, and broker stewardship activities.

Lead, coach, and develop the claims team through performance management, regular feedback, and capability-building initiatives.

Manage departmental expenses and resources effectively to support business objectives.

Champion continuous improvement and contribute to strategic projects across the organization.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Location(s): KLEC

Job Requirements

Company Benefits

Mental health and wellbeing resources

We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.

Sports & Recreational Club

We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.

Flexible work hours:

We offer flexible working hours to help our employees manage their work and personal commitments.

Hybrid working arrangement

We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Financial Services & Banking

HR Operations (Payroll, Admin, Office Management)

Key Account / Relationship Management

Company Profile

Zurich Services Malaysia Sdn. Bhd.

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered...