Job Summary

Leads and directs a team who are responsible for medium to high complexity and exposure claims and/or Claims Managers. Serves as a SME to the underwriting team regarding product developments or enhancements to provide guidance and ensure compliance with the regulatory policies. Has responsibility for performance, development, coaching of management staff and drives employee development and operational improvements.

Job Accountabilities - Key Accountabilities

• Drive superior claims results by providing direction, technical guidance, and tracking and reporting on key metrics.
• Foster relationships with stakeholders to achieve customer satisfaction targets and address quality and customer service issues.
• Review claims files, identify trends, and recommend improvements to achieve best practices.Manage corporate expenses to ensure appropriateness.
• Ensure compliance with all legal, regulatory, and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Motivate and lead the team by communicating job expectations, monitoring, and evaluating performance, providing feedback and facilitating employee development.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email and regular interpersonal communications.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Protect Organization's reputation by keeping claims information confidential.Contribute to the team effort by accomplishing related results, participating in projects as needed, and actively engaging in process improvement initiatives.

Job Qualifications

Required:

• Bachelor’s degree in Insurance, Risk Management, Business Administration, Law, or a related field.

Preferred:

• Minimum of 10 years of experience in insurance claims management, with at least 5 years in a leadership role specifically in non-motor claims (e.g., property, liability, health, or marine insurance).
• Proven track record in handling complex, high-value claims across diverse non-motor insurance lines.
• Experience in managing claims teams and driving performance improvements.