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International Customer Service Specialist

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This job is for an International Customer Service Specialist in Kuala Lumpur, Malaysia, managing insurance partners across Asia. You might like this job because it offers diversity in responsibilities and opportunities to work with global clients.

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Job Description

Specialist in International insurance 

 

We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia.

 

We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners around 20 countries in Asia Pacific region. The team also oversees and coordinates the portfolio, policy issuance, premiums and claims.

 

Successful candidate will be responsible for servicing clients in cooperation with external insurance companies.

 

Your role 

 

As a Specialist in International insurance, your main responsibilities will involve:

 

  • Support the seamless experience of customers and brokers with our services.
  • Observe key performance indicators including the speed of local policy issuance, reinsurance premium collection.
  • Maintaining the quality of data in administrative systems.
  • Assuring the consistency of local insurance policies and our commitment to the global customer.
  • Conduct all activities in line with operating protocols.
  • Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
  • Maintain and further develop the relationships with insurance partners.

 

Your Skills and Experience

 

As a Specialist in International insurance, your skills and experience will ideally include:

 

  • Passion for insurance, communication and international trade.
  • Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is advantage.
  • Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is advantage.
  • Excellent communication and customer focus capabilities.
  • Strong focus on responsibility and accuracy.
  • Excellent English is a must, additional language(Chinese language) is an advantage.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

 

  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Eilma Fatehah Sabri
  • Closing date:


Job Requirements


Company Benefits

Mental health and wellbeing resources

We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.

Sports & Recreational Club

We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.

Flexible work hours:

We offer flexible working hours to help our employees manage their work and personal commitments.

Hybrid working arrangement

We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.


Additional Info

Company Activity

Last active - few days ago


Company Profile

Zurich Services Malaysia Sdn. Bhd.-logo-image

Zurich Services Malaysia Sdn. Bhd.

Zurich is a leading multi-line insurer that serves its customers in global and local markets.

With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.

ONE TEAM, ONE PURPOSE

We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.

Source: Zurich