Job Description

Purpose:

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy benefits questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business results.

Nature of Work

Key Accountabilities:

Supervises assigned team members’ daily activities. They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team. They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements. They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices. They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values. They also support project delivery by inputting technical expertise to help shape project delivery in line with existing processes and best practices.

Performance Management Accountabilities:

Demonstrate commitment to corporate values.

Take accountability for participating in the performance management cycle.

Take action to improve performance on the job.

Assist and support co-workers.

Take action to manage own personal development.

Functional Skills:

Product & Service Management - Proficiency Level 2

User Research - Proficiency Level 1

Enterprise Governance&Internal Controls - Proficiency Level 2

Financial Analysis - Proficiency Level 2

Customer Understanding - Proficiency Level 2

Value Stream - Proficiency Level 3

Cross-Functional Skills:

Change Management - Proficiency Level 1

Conflict Management - Proficiency Level 1

Continuous Improvement - Proficiency Level 2

Critical Thinking - Proficiency Level 2

Customer Service - Proficiency Level 2

Data Literacy - Proficiency Level 1

Effective Communication - Proficiency Level 2

Execution & Implementation - Proficiency Level 3

Insurance Legal & Regulatory Environment - Proficiency Level 2

Organizational Agility - Proficiency Level 3

Relationship Management - Proficiency Level 2

Stakeholder Management - Proficiency Level 2

Strategic Thinking - Proficiency

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur

Job Requirements