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This job is for a Policy Servicing Analyst on a 12-month contract. You might like this job because you'll support operational processes, participate in projects, and ensure quality results. Good for those with insurance industry experience and tech skills like PC literacy.
Undisclosed
Kuala Lumpur, MY, Kuala Lumpur
Job Description
Job Summary
Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
Key Responsibilities
- Support Life and Family Servicing requests processing and approve up to authority limit assigned.
- Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
- Liaise and coordinate with superior and IT or system support.
- Assist superior in participating project meeting.
- Assist superior in prepare system/business requirement and business process review.
- Prepare test script and Perform User Acceptance Testing,
- Prepare sign off document from stakeholder.
- Prepare implementation sign off document.
- Assist superior to monitor the result.
- Provide operational supports including reporting, data analysis and update working instructions / Standard Operating Procedures.
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Review and recommend measure to improve the existing process and system.
Job Requirements
Qualifications/Experience
- Education : Degree or Diploma with relevant experience
- Experience: Minimum 1 years working experience in Insurance Industry
Technical Skills
- Essential: PC literate and excellent in communication skills
- Desirable: Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill. Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Schedule: Full Time
- Recruiter name: Kamilia Kamil
Job Requirements
Company Benefits
Mental health and wellbeing resources
We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.
Sports & Recreational Club
We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.
Flexible work hours:
We offer flexible working hours to help our employees manage their work and personal commitments.
Hybrid working arrangement
We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Zurich Services Malaysia Sdn. Bhd.
Zurich is a leading multi-line insurer that serves its customers in global and local markets.
With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.
ONE TEAM, ONE PURPOSE
We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.
Source: Zurich