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This job is for a Property SME Underwriter at Zurich, analyzing and underwriting insurance business with a focus on customer service. You might like this job because it offers opportunities for growth within the company and values employee experience.
Undisclosed
Kuala Lumpur, MY, Kuala Lumpur
Job Description
Job Summary
To analyze and underwrite new and renewal business, under general direction, utilizing The Zurich Way of Underwriting Framework within delegated authority levels on assignments of higher technical complexity ensuring a high level service to customers.
Job Accountabilities - Key Accountabilities
• Underwrite and analyze new and renewal business utilizing The Zurich Way of Underwriting framework and within delegated authority levels on assignment of higher technical complexity and coordination.
• Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating annual rules.
• Develop, maintain & collaborate with Line of Business representatives on referrals and other business related needs, as appropriate.
• May provide guidance to lower level associates.
• Develop and maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents & brokers) to determine their insurance related needs and provide solutions.
• Supports the sales culture by being a Help Point for agents, brokers and customers.
• Proactively seek renewal and new account opportunities.
• Complete detailed opportunity assessment with key distributors to identify growth opportunities
• Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity.
• Make broker/customer and on-sight calls with a planned and well-prepared purpose
• Negotiate Terms & Conditions and close deals.
• Cross-Sell other lines of business to increase product density with the account
• Participate in Sales Team meeting as related to assigned brokers and / or territory.
• Proactively engage in the target account process, managing a qualified list of opportunities 90 to 120 days prior to effective date.
• Update required systems with details of broker / client visits and account status within specified time frame.
• Serve as key Zurich contact for assigned target accounts.
• Calculate Target Price accurately by utilizing underwriting tools appropriately.
• Measure exposures/analyze risk.
• Quote and set coverage, negotiate terms and conditions.
• Service accounts, handles declination's/cancellations.
• Participate in marketing presentations to assigned agents/brokers.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Lead short-term (3 to 9 months) defined scope projects.
Job Qualifications
• High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area. For SURETY POSITIONS ONLY: Finance, Accounting, Banking. For Financial Lines positions only- Public, Management Liability and FI: Accounting, Banking, Risk Management. For Cyber positions only: Cybersecurity, Finance, Management Consulting. For CONSTRUCTION POSITIONS ONLY: Banking, Mortgage, Finance, Construction
OR
• High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area
OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area For SURETY POSITIONS ONLY: Finance, Accounting, Banking. For Financial Lines positions only-Public, Management Liability and FI: Accounting, Banking, Risk Management. For Cyber positions only: Cybersecurity Sales, Contract / Vendor Management For CONSTRUCTION POSITIONS ONLY: Banking, Mortgage, Finance, Construction
OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or
Underwriting Support area
AND
• Knowledge of line/s of business and the legal and regulatory guidelines
• Knowledge of time restraints for quotes on new and renewal business
• Experience with Microsoft Office
Preferred:
• Bachelors Degree
• Strong verbal and written communication skills
Business Accountabilities
• Conduct due diligence on transactions and processes in order to determine the risk profile and compliance with relevant regulations.
• Independently collate and analyze data using The Zurich Way of Underwriting, making recommendations within assigned authority levels to support the decision to provide new and renewal underwriting business.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
• Handle and resolve a range of queries from customers, providing advice and supporting the development of an account to create additional value for the organization and customers.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Remote working:
- Schedule: Full Time
- Recruiter name: Tarenjit Kaur
- Closing date:
Job Requirements
Company Benefits
Mental health and wellbeing resources
We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.
Sports & Recreational Club
We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.
Flexible work hours:
We offer flexible working hours to help our employees manage their work and personal commitments.
Hybrid working arrangement
We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
Zurich Services Malaysia Sdn. Bhd.
Zurich is a leading multi-line insurer that serves its customers in global and local markets.
With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.
ONE TEAM, ONE PURPOSE
We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.
Source: Zurich