Job Description

Purpose

Oversees assigned team members in delivery of business objectives in order to contribute to the overall success of the organization. They are responsible for the development of team members as well as creating and implementing plans that improve the work environment and business results.

Key Accountabilities 

• Supervises assigned team members' daily activities related to performance metrics, behaviors and company and regulatory guidelines.
• They coach employees on behaviors and activities with the goal of performance improvement, and direct selection, technical training and career development of personnel.
• They create and implement plans that will improve individual, team and business performance, and maintain thorough and current working knowledge of procedures, methods and regulatory requirements.
• They understand, support and advocate the organization’s overall strategy and communicate the company strategies related to product, processes, policies and practices.
• They partner with other leaders to develop, pilot and execute improvements and engage with operational stakeholders on a regular basis to verify that all requirements are being met.
• They interact with and respond to customer inquiries and executive escalations.
• They model, promote and advocate Zurich’s core values.

**This role is based in Johor Bahru**

Performance Management Accountabilities

• Demonstrate commitment to corporate values.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development 
• Take accountability for participating in the performance management cycle. 

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur

Job Requirements