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Senior Executive, Policy Servicing

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This job is for a Senior Executive in Policy Servicing. You might like this job because you get to improve processes and help customers with their Takaful/Life requests while using data to support decision-making.

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Job Description

Summary

 

Responsible for processing and updating project activities, ensuring prompt execution within established benchmarks and deadlines. Capable of proposing data-driven solutions that align with the Company's strategies.

 

Key Tasks 

 

  1. Perform the process initiate by the company and Servicing  Request from customer for Takaful/Life
  1. Able to present data to support decisions for solutions
  2. Assist superior in participating product meeting
  3. Assist superior in prepare system/business requirement
  4. Perform system enhancements and prepare relevant document for sign off prior, during and after UAT.
  5. Assist superior to monitor the result
  6. To review process and propose for automation/improvement.
  7. To perform all activities achieved the reasonable quality, performance and within the agreed timeline given
  8. Prepare and review of any relevant document e.g: WI, regulatory guides, policy contract. 
  9. Support team member on day to day problem solving
  10. Assist in any ad-hoc assignment/projects from Management when required.
  11. To ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.

 

Skills and Knowledge 

 

  1. Good communication skill –verbal and written
  2. Analytical skill
  3. Good in Excel/Big Data
  4. Ability to produce  high quality work under pressure and right attitude for work
  5. Sound processing knowledge
  6. Sound product knowledge

 

Technical Skills 

 

Essential:  PC literate and excellent in communication skills.

 

Desirable:  Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill.  Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.

 

Qualifications 

 

Education : Degree or Diploma with relevant experience

 

Experience:   Minimum 3 to 5 years working experience in Insurance Industry

 

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

 

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

 

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

 


We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

 

 

You are the heart & soul of Zurich! 

 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified

 

Let’s continue to grow together!

 

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur

 

 


Job Requirements


Company Benefits

Mental health and wellbeing resources

We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.

Sports & Recreational Club

We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.

Flexible work hours:

We offer flexible working hours to help our employees manage their work and personal commitments.

Hybrid working arrangement

We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.


Additional Info

Company Activity

Last active - few hours ago


Company Profile

Zurich Services Malaysia Sdn. Bhd.-logo-image

Zurich Services Malaysia Sdn. Bhd.

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered...