Job Summary

Job Accountabilities - Key Accountabilities

• Supervises assigned team members’ daily activities.
• Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• Track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
• Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
• Interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Job Qualifications

Required:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 3–6 years of experience in marketing support, marketing operations, or a similar role.

Preferred:

• Experience working in a fast-paced, cross-functional environment.
• Proactive, detail-oriented, and results-driven.