Job Purpose

The System Support Executive provides day-to-day system and operational support to the Risk Engineering function, helping ensure systems, applications, and related processes operate effectively. The role works closely with Risk Engineering users and relevant technical teams to troubleshoot issues, coordinate system enhancements, support testing activities, and maintain reliable business operations.

Key Responsibilities

• Provide first-level support for systems and applications used by the Risk Engineering team.
• Investigate and troubleshoot system issues raised by users and coordinate with relevant IT or technical teams for resolution.
• Monitor system performance and follow up on incidents, defects, and outstanding technical issues.
• Support system enhancements, configuration changes, upgrades, and implementation activities.
• Participate in User Acceptance Testing (UAT), including test preparation, execution, issue tracking, and validation of fixes.
• Liaise with business users to understand system requirements and translate operational needs into clear requirements for technical teams.
• Maintain system documentation, user guides, procedures, and relevant support records.
• Provide guidance and system support to users, including assisting with queries and basic system training where required.
• Support reporting and data extraction activities for operational and management requirements.
• Identify opportunities to improve or streamline existing system processes and workflows.
• Coordinate with internal stakeholders, vendors, and support teams to ensure system-related requests are addressed appropriately.
• Ensure system-related activities comply with relevant internal controls, information security requirements, and business procedures.
• Provide general operational and administrative support to the Risk Engineering function as required.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Engineering, or another relevant discipline.
• Relevant experience in application support, system support, IT operations, business systems, or system administration.
• Experience supporting business users and troubleshooting application/system issues.
• Exposure to UAT, system implementation, system enhancement, or change requests would be advantageous.
• Good analytical and problem-solving skills.
• Able to communicate effectively with both business and technical stakeholders.