AI-generated summary
- Lead collections: manage bad debt recovery, reconciliations, unmatched receipts, audits and coach the team.
- Zurich's optimistic, 'what can go right?' culture with broad internal mobility.
- Accelerate career via automation and cross-team impact!
Undisclosed
Kuala Lumpur, MY +1 more…, Kuala Lumpur
Job Description
Job Purpose:
To lead Collections Team in managing end-to-end collections process. This role is responsible for ensuring accurate bad debt recovery, timely resolution of unmatched transactions, broker reconciliation, audit readiness, and continuous process improvement.
To work closely with internal stakeholders and cross-functional teams to maintain financial integrity, strengthen operational controls and to drive service excellence.
Key Responsibilities
- Lead and manage daily collections and bad debts recovery processes
- Handling Direct and Non-Direct accounts
- Monitor and resolve unmatched receipts, journals, payments and DKOs
- Monthly meetings with stakeholders
- Perform monthly brokers statement reconciliations and communicate with stakeholders on unreconciled items
- Review and approve premium and commission refunds and DKOs (Direct Knock -Off)
- Handling the annual bad debt write-off process and unclaimed monies in accordance with company policies and regulatory requirements
- Act as the escalation point for complex collection, unmatched and reconciliation issues
- Support internal and external audits by ensuring complete and accurate documentation
- Attend to ad hoc requests and operational matters as required
- Collaborate with Finance, Underwriting, Operations, IT, and other stakeholders to resolve issues and improve processes
- Supervise, coach, and develop team members to achieve operational and service targets
- Participate in system enhancements, UAT activities, automation initiatives, and process improvement projects
Requirements
- Bachelor's Degree in Accounting, Finance, Business Administration and Business Management
- Minimum 3 - 5 years of experience in Collections or Accounts Receivable
- At least 1–2 years of team leadership or supervisory experience.
- Experience in General Insurance, Financial Services, or Shared Services environment is an advantage.
- Intermediate or Advanced Excel and analytical skills.
- Excellent communication, stakeholder management, and problem-solving abilities.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur, MY - Remote Work
- Schedule: Full Time
Job Requirements
Company Benefits
Mental health and wellbeing resources
We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.
Sports & Recreational Club
We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.
Flexible work hours:
We offer flexible working hours to help our employees manage their work and personal commitments.
Hybrid working arrangement
We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
