Job Summary

This is an Account Handler role. This role is to provide underwriting guidance and support to the Producing Office in the correct interpretation & application of country underwriting practices and procedures, to provide service on local Financial Lines and Liability Lines of Business policy requests, to arrange and manage issuance of policies and invoices to local brokers and customers on behalf of Zurich Producing Offices and to assist the Collection Team on premium collection of the servicing accounts.
This role is accountable and responsible to meet the Global KPI targets set under IPZ Heatmap and all local KPIs.
The HOD reserves the right to review the job profile from time to time.

Job Accountabilities - Key Accountabilities

• Ensure that brokers and customers are kept informed when referral or confirmation is needed from the Producing Office and follow up with producing colleagues to resolve queries in a timely manner.
• Independently issue local policies within agreed KPIs, including complex and bespoke requests from the Producing office within local guidelines and legislation.
• Work with local brokers and customers to try and secure payment of outstanding invoices. Proactively highlight cases of non-payment to producing offices for support and work together until settled.
• Communicate queries and challenges to other parties, to resolve a range of issues encountered with an International program.
• Able to explain changes in local guidelines or legislation to the Producing Offices and articulate the impact to the process.
• Able to follow manuals and best practice, and understand where and how to deviate in non standard cases.

Job Qualifications

Required:

• Minimum High School Diploma or Equivalent and 2 or more years of experience of related portfolio or other insurance area, OR
• Bachelor’s degree and 2 or more years of experience of related portfolio or other insurance area

Preferred:

• English proficiency both verbal and written. Fluency in language other than Bahasa Malaysia and English adds value to the role.
  Solution oriented mindset i.e., problem solving.
• Customer focused.
• Ability to work independently with minimal supervision.
• Analytical and communicative skills.
• Excellent attention to details i.e., figures sensitive, analytical, and meticulous person.
• Good and positive attitude and strong team spirit