Job Description

Job Responsibilities: 

A. Governance, Review & Recommendation

• Review and recommend on machine-related proposals, validations, pilots, and deliverablessubmitted by Squads.
• Assess whether machine-related recommendations are technically sound, scalable,practical, and aligned with business needs
• Support the development of stronger COE governance mechanisms, including future technical sign-off or veto authority where required.
• Ensure machinery decisions are not driven by short-term project pressure, vendor narratives,or incomplete technical evaluation

B. Technical Custodianship

• Build and maintain deep technical understanding of the ZUS machine ecosystem across coffee machines, supporting store equipment, water systems and filtration, digital and software interface logic, preventive maintenance requirements, and user interaction andstore workflow.
• Understand the impact of hardware, software, calibration, environmental setup, and operational handling on cup quality and performance consistency.

C. Future-State Development & Innovation

• Propose and shape what future ZUS machine systems should look like across all formats.
• Identify technical and commercial opportunities to improve beverage consistency,through put and speed, ease of operation, serviceability, reliability and uptime, softftware usability, and scalability across markets.
• Work with internal teams and external partners to guide future machine development and improvement.

D. Root Cause Analysis & Permanent Resolution

• Investigate recurring machine and equipment issues with a structured and logical problem solving approach.
• Distinguish between short-term symptom treatment and permanent root cause resolution.
• Recommend corrective actions across machine setup, softftware logic, water infrastructure,maintenance frameworks, calibration, or workflow design.
• Convert technical learnings into stronger standards and repeatable frameworks.

E. Validation Frameworks & Standards

• Build and maintain evaluation frameworks for machine and equipment assessment.
• Ensure frameworks cover beverage output quality, repeatability and consistency, uptime and reliability, ease of use, service and maintenance burden, operational practicality, and infrastructure dependency.
• Support and review technical validation, benchmarking, controlled pilots, and post-pilot assessment.

F. Cross-Functional Collaboration

• Work closely with Squad, QA, Operations, Academy, Facilities, Supply Chain, and vendors toalign machine-related decisions with operational and commercial realities.
• Serve as the bridge between engineering logic and in-store beverage application.
• Contribute to capability-building and future team development within COE.

Job Requirements

  Qualification and Experience:  

• Bachelor’s degree in Engineering or related discipline such as Mechanical, Electrical, Mechatronics, Industrial, Systems, or equivalent
• 3- 6 years of relevant working experience, suitable for Assistant Manager level
• Experience in equipment engineering, field service engineering, technical operations,automation, foodservice equipment, or adjacent technical environments
• Strong structured problem-solving and analytical thinking capability
• Ability to connect machine design, system behavior, field reality, and beverage outcome intoone end-to-end perspective
• Experience in coffee or beverage equipment is an advantage, but not mandatory if technical fundamentals are strong

Skills