Responsibilities:
• Setting goals, developing and driving strategic and operational plans based
on trend analysis and local market knowledge to ensure effective execution.
• Manages the team with integrity, honesty, and knowledge that promotes the
culture, values, and mission of ZUS Coffee.
• Drives the engagement, development, and performance of all team members
• Demonstrates a calm demeanor during tough periods or unusual events and
manages smooth transitions thereafter to keep the stores operating to
standard and to set positive examples for the store teams
• Demonstrates ingenuity and creativity in accomplishing goals when resources
are limited or unavailable; can execute a plan without relying on a defined
process
• Sets clear expectations, delegates and communicates key responsibilities
and practices to team members to ensure smooth flow of operations
• Constantly reviews store environment to identify problems, concerns, and
opportunities for improvement
• Monitors and manages store staffing levels
• Utilizes management information tools and analyzes financial reports to
identify and address trends and issues in-store performance
• Ensures compliance with applicable federal, state, and local laws and
regulations
• Develops risk management framework, service recovery framework, policy,
process and establishes financial budgets and plans
• Develops and maintains business continuity strategies, policies, and
guidelines
• Facilitates the innovation process within the organization and fosters business
relationships and organizational diversity
• Manages compliance with food and beverage hygiene policies and
procedures

Requirements:
• At least 5 years of progressive working experience preferably in the F&B
industry or similar role in a complex environment
• Experience supervising others
• Excellent presentation, communication, problem-solving, interpersonal, and
leadership skills
• A valuable Team Player and Critical Thinker
• Good organizational and time-management skills
• Computer literate with proficient in Microsoft Windows, Office, and F&B POS
operating system and software
• Pleasant personality, independent, hardworking and energetic person
• Good command of both written and spoken English and Malay
• Willing to work during weekends and public holidays
• Confident, proactive, able to work under pressure and meet tight deadlines