Job Description

Position Responsibilities

• Represent ZUS Coffee at events as barista, managing clients’ and visitors’ expectations and upholding company values.
• Direct the planning and execution of ZUS collaboration events, managing stock levels and manpower and perform pre-event and post-event stock takes to prevent shortages and minimize excess inventory.
• Coordinate with internal departments, including marketing, logistics, and finance, to ensure seamless event execution and conduct pre-event briefings to align stakeholders on roles and expectations.
• Oversee the scheduling, execution of pick and pack activities, ensuring timely delivery of event materials and the availability of necessary equipment for event setup and dismantling.
• Achieve favorable ZWAT’s event stakeholder reviews following each event, including detailed reports of event outcomes.
• Ensure the smooth and efficient operation of ZUS Coffee outlets by promptly addressing and resolving any operational challenges.
• Play a key role in the successful launch of new ZUS Coffee outlets, overseeing everything from staff readiness to operational setup.
• Provide support to outlets with manpower shortages, ensuring they are adequately staffed and operational following the assigned schedule and shift by superior.
• Undertake additional tasks or special projects as assigned by management.
• Maintain high service quality and consistency, ensuring all products follow SOPs.
• Use product knowledge to assist baristas, OS, and OM with any inquiries and serve as an in-house trainer.

Job Requirements

Qualifications & Experience:

• Diploma or Bachelor's Degree in Event Management, Hospitality & Tourism, or any related field. 
• At least 1 years of experience in event operations/event managements. 
• Experienced as a Barista will be an added advantage. 
• Self-motivated and Results-driven. 
• Team Player: While the role requires independence, it also involves collaboration with internal teams. 
• Possess own transportation with willingness to travel (75% of the time)

a Necessity, not a Luxury

Skills