Job Description

Position Responsibilities

• Lead the maintenance technicians in repair and maintain of outlets air conditioning systems (split unit, cassette, and FCU) and equipment.
• Conduct technical assessments and root-cause analysis for complex or recurring issues.
• Review and improve preventive plan maintenance (PPM) schedules to maximize equipment lifespan and minimize downtime.
• Assign and review daily job tasks, provide technical guidance, and conduct on-site quality checks.
• Mentor and train technicians on best practices, safety procedures, and troubleshooting skills. 
• Liaise with vendors, third-party service providers, and contractors for outsourced repair works, warranty claims, and technical support.
• Maintain accurate inventory records of critical equipment, spare parts, and tools.
• Track equipment health, usage, service history, and recommend replacement or upgrades when necessary.
• Generate monthly reports on equipment performance, maintenance KPIs, breakdown frequency, and cost of repairs.
• Monitor costing to be within the budgets. 
• Develop and update SOPs/guideline for HVAC and equipment servicing and troubleshooting. 
• Ensure documentation and logs are accurately recorded and filed. 
• Respond promptly to outlet service calls and ticket requests (via system or WhatsApp/phone). 
• Ensure minimal downtime and disruption to store operations during maintenance activities.
• Ensure all work is conducted safely and in accordance with JKKP/DOSH regulations. 
• Perform any ad-hoc duties as assigned by management (if any) 

Job Requirements

Job Requirements

Qualification

• Diploma or Degree in Mechanical / Electrical Engineering / Air Conditioning & Refrigeration or related field. 

Experience

• Minimum 3-5 years hands-on experience in HVAC servicing and F&B equipment maintenance.

Skills & Knowledge

• Strong knowledge of HVAC troubleshooting, AC system design and electrical wiring.
• Skilled in maintaining equipment (e.g. freezer, chillers, ice machine etc).
• Strong leadership, planning and communication skills.
• Analytical thinking with a proactive, solution-driven approach.

Behavioral Traits – State the type of personality required to fit the job

• A valuable team player and able to work independently.
• Good command of both written and spoken English and Malay.
• Willing to travel across outlets within assigned regions (within Malaysia).
• Able to work on weekends, public holidays and respond to emergency issues when needed.
• Possess own transport (motorcycle or car).

 a Necessity, not a Luxury 

Skills