Job Description

JOB RESPONSIBILITIES

Performance Management & Industrial Relations (PMIR)

•  Execute end-to-end PMIR processes, including managing disciplinary, grievance, conflict resolution, and performance improvement cases in a fair and timely manner.
•  Support the development and implementation of strategies that promote positive labour relations and compliance with employment laws.
•  Provide expert guidance and advisory support to leaders and stakeholders on HR policies, disciplinary procedures, and performance management practices.
•  Develop and deliver training sessions and reference materials to enhance managers' understanding of disciplinary and performance-related processes.
•  Lead continuous improvement, innovation, and automation initiatives within PMIR operations to enhance efficiency and accuracy.

Employee Engagement & Culture

•  Plan and execute comprehensive employee engagement and cultural strategies to enhance morale, productivity, and retention.
•  Implement initiatives that align with the company's values and culture to foster a positive and inclusive workplace.
•  Promote, cultivate, and integrate engagement and communication strategies into broader organisational objectives.
•  Create engaging internal content, announcements, and communications to inspire and connect employees with organisational goals and values.
•  Develop and maintain a content calendar for internal communications, ensuring alignment with company branding and messaging.
•  Conduct regular assessments of communication and engagement effectiveness through surveys, feedback, and analytics to drive continuous improvement.
•  Identify, negotiate, and manage partnerships with external brands and service providers to deliver exclusive employee benefits and perks.
•  Evaluate the impact and utilisation of benefit programmes and propose enhancements where necessary
•  Drive innovation and process automation for all Employee Relations (ER) initiatives and programmes. 

Record-Keeping, Metrics & Reporting

•  Track, analyse, and report key PMIRER (Performance Management, Industrial Relations, Employee Relations) metrics, including case completion rates, SLAs, cost savings, and budget utilisation.
•  Maintain organised and up-to-date records, dashboards, and reports in compliance with company standards and audit requirements.
•  Provide accurate and timely data insights to support HR strategy, leadership decision-making, and continuous process improvemen

Secondary Job Responsibilities:
• Support HR administrative tasks, documentation, and record-keeping.

•  Assist in improving HR systems, processes, and digital tools.
•  Work closely with other HR teams to ensure smooth coordination and consistency.
•  Help compile and prepare HR data, reports, and dashboards.
•  Create and support internal HR communications, materials, and visual content.
•  Assist in organising employee events, activities, and engagement initiatives.
•  Support policy reviews and updates, ensuring employees are informed of relevant changes.
•  Conduct basic research on HR trends, practices, and benchmarking opportunities.
•  Assist with ad hoc projects, assignments, and other tasks as directed by management.

Job Requirements

JOB COMPETENCIES / REQUIREMENTS

•  Bachelor's degree in Human Resources, Business Administration, or any related field.
  • At least 1 years’ proven experience in Industrial Relations and Employee Relations, preferably in a fast-paced and dynamic environment.
  • Strong interpersonal and communication skills, with the ability to engage effectively with employees, managers, and stakeholders at all levels.
  • Excellent time management skills, with the ability to prioritise and manage multiple tasks efficiently.
  • Technically proficient, with the ability to produce, manage, and maintain digital content and data accurately.
  • Confident, proactive, and capable of working under pressure to meet tight deadlines.
  • Results-driven, with a strong sense of ownership, responsibility, and accountability.
  • Demonstrates high integrity by maintaining confidentiality and handling sensitive information with discretion.
  • Possesses own transport and is willing to travel as required.
  • Professional and exercises sound judgement.
  • Demonstrates integrity and maintains confidentiality.
  • Proactive, adaptable, and results-driven.
  • Collaborative and people-oriented.
  • Resilient under pressure.
  • Communicates effectively and tactfully.
  

a Necessity, not a Luxury 

Skills