Job Description

Position Responsibilities

• Conduct an unannounced internal outlet regular audit to measure outlets compliance level to food safety, sanitation, product quality and overall outlet health by reviewing outlets practices and tools.
• Handle, review and evaluate product complaints as per procedures.
• Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
• Support, evaluate and measure product development and deployment processes.
• Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.
• Effectively communicate to outlets on best practices, product safety and quality standards.
• Review, investigate and troubleshoot product concerns from retails and customers. Implement corrective action and documents outcomes accordingly.
• Support product complaints handling effectively and process complaints in a uniform and timely manner, including investigation, resolution, and reporting of all product complaints.
• Compile all QA relevant activities on a scheduled basis for management review.
• Monitor and drive appropriate action and continuous improvement activities as assigned.
• Perform any other special project/ task assigned by superior/ management.

Job Requirements

Qualification & Experiences

• At least Diploma / Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines.
• Formal background or training in technical areas relevant to product safety standards (HACCP/GFSI).
• Preferably 1 year of working experience in quality control and quality assurance management in F&B chain industry restaurant.
• Fluent in English and Malay (spoken and written).
• Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
• Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.
• Able to communicate effectively with team members, internal colleagues, operation peers and suppliers.
• Possess own transport and wiling to travel.

a Necessity, not a Luxury

Skills