Job Description

Position Responsibilities

Primary Job Responsibilities:

• Assist in reviewing training materials, SOPs, and Academy documents to ensure consistency and accuracy.
• Support training audits, checklist preparation, and quality compliance tracking.
• Consolidate training feedback, assessment results, and quality reports for analysis.
• Maintain records of certifications, attendance, assessments, and learning documentation.
• Assist in preparing reports, presentations, and dashboards related to Academy quality performance.
• Support coordination for pilot programmes, validations, and training improvement projects.

Secondary Job Responsibilities:

• Assist during training sessions, workshops, or Train-the-Trainer programmes when required.
• Support communication and follow-up with trainers or stakeholders on pending actions.
• Participate in brainstorming for process improvements and new learning initiatives.
• Perform administrative and ad-hoc tasks assigned by the Academy team.

Job Requirements

Qualification and Experience

Qualifications

• Diploma or Bachelor’s Degree student / fresh graduate in Education, Human Resources, Business Administration, Hospitality, Operations Management, or related fields.
• Internship period preferred: 3 to 6 months.
• Final semester students are encouraged to apply.

Experience

• No prior full-time working experience required.
• Internship, project work, campus leadership, or event coordination experience is an advantage.
• Exposure in training, quality assurance, operations, or administrative work is a plus.

Technical Skills

• Proficient in Microsoft Excel, PowerPoint, and Word / Google Workspace.
• Good documentation and file management skills.
• Basic data analysis and reporting ability.
• Strong written and verbal communication skills.

Knowledge Areas

• Interest in training & development, quality standards, and operations excellence.
• Basic understanding of customer service or F&B operations is an added advantage.
• Willingness to learn audit, assessment, and quality control processes.

Behavioral Traits

• Agile and adaptable to changes in priorities, systems, and business needs.
• Strong willingness to learn new knowledge and develop new skills quickly.
• Positive attitude with growth mindset.
• Detail-oriented and organized.
• Proactive and takes initiative.
• Responsible, dependable, and able to meet deadlines.
• Good team player with professional attitude.

a Necessity, not a Luxury 

Skills