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Learning and Development Specialist

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This job is all about training and coaching! You’ll help teams learn customer service and coffee knowledge, create training materials, and work with others to keep everything updated. You might like this job because you love helping people grow and succeed!

Undisclosed

Subang Jaya, Selangor

Job Description

Job Responsibilities 

  • Plan, execute, and follow up training modules for Operation teams.
  • Conduct theory and practical classes on orientation, customer service, and coffee knowledge training in line with company policy/ SOP.
  • Perform in house training via online and physical class.
  • Create, review, and amend training materials and contribute to enhance training modules.
  • Send training invitations and collect feedback from the training conducted.
  • Provide management skills training to Outlet Manager levels.
  • Involves direct and indirectly with other related departments ( eg: Product, HR, QA , Supply Chain) to get the latest updates for training material preparation.
  • Continuously coach and support Operation Team through knowledge and theory skills.
  • Arrange external training to support Operation Management Team ( eg: FHC )
  • Keeps L&D Lead & Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
  • Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
  • Performs other duties and responsibilities as required or requested

Job Requirements

 Qualification and Experiences 

  • Must possess a Diploma/ Degree in Hospitality or any related disciplines.
  • Minimum Strong coffee knowledge and experience in F&B, food safety, and operations
  • Proven experience delivering training programs and facilitating group discussions.
  • In-depth knowledge and experience in the area3 years of working experience in a related field.
  • Certification in SCA is an added advantage.
  • The ability to effectively communicate complex information and engage with a variety of learners.
  • Ability to assess the effectiveness of training programs and make improvements based on feedback and evaluation results.
  • Proficiency with technology used for training delivery, such as learning management systems, virtual meeting platforms, and multimedia production tools.
  • Ability to manage multiple training projects simultaneously and ensure they are delivered on time and within budget.
  • Commitment to ongoing professional development and keeping up to date with industry developments and best practices in training and development.
  • Computer literate with good command of both written and spoken English and Malay
  • Familiar in Microsoft Office (Eg: Excel, PowerPoint, Word )
  • Certify HRD Trainer is an added advantage.

      a Necessity, not a Luxury. 

Skills

Training And Development
Learning Management Systems

Company Benefits

Employee Discount

Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.

Health and Wellness

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Career Development

Job training and continuing education help to fuel employee career growth.

Extension Leave Benefits

Provide more generous with their leave days. We have more than 6 other types of leave!


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Senior Executive


Company Profile

ZUS COFFEE-logo-image

ZUS COFFEE

For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a...