Job Description

Position Responsibilities:
• Reporting directly to the Operations Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner.
• Managing daily operations such as providing support and guidance to all PIC within the locations assigned.
• Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Check, follow up and ensure team member attendance is recorded.
• To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation.
• Ensuring that all Trainings are completed on time and follow up on the staff progress at the location.
• Participating in meetings and able to supervise the outlet schedule and operations.
• Ensure all outlets are compliant with operational standards, and company policies.
• Investigate, report, coach and take necessary actions towards misconduct issues that come across under their supervision.
• Be able to meet deadlines on preparing documents, reports and updating records.
• Ensuring the highest levels of customer service. Supporting your employees to enable them to be accountable for delivering good customer service.
• Review sales performance data of respective outlets and maximize sales opportunities by looking out for other business opportunities to ensure sales targets are met.
• To ensure cash handling at ZUS location is implemented following the company standards.
• Performs additional duties and responsibilities as required or requested. 

Job Requirements

Qualification and Experiences 

 • Must possess at least a Diploma/Degree in any disciplines and minimum 5 years of retail experience in managerial level
• Computer literate with good command of both written and spoken English and Thai.
• Excellent interpersonal skills, time management, data analysis, detail-oriented and problem-solving skills.
• Strong leadership and coaching skills. 
• Positive attitude and willingness to learn. 
• Possess own transport and willing to travel.
• Willingness to work overtime and Public Holiday if required. 

A Necessity, not a Luxury 

Skills