Job Description

Position Responsibilities:

Project Planning and Delivery Execution

Drives the end-to-end execution of assigned projects, ensuring clear planning, structured execution, and achievement of defined milestones. 

• Develop comprehensive project plans, timelines, and delivery roadmaps aligned with PMO governance standards.
• Lead project kick-off sessions, ensuring alignment on objectives, scope, success criteria, and responsibilities. Define milestones, deliverables, and accountability structures across teams.  
• Manage day-to-day project execution and ensure progress against planned schedules. 
• Coordinate cross-functional teams to maintain momentum and remove blockers. 

Governance and PMO Alignment

• Apply PMO governance standards including stage gates, documentation requirements, and approval processes.  
• Maintain accurate project documentation, trackers, and reporting artifacts. Ensure project readiness before progressing through key delivery phases.    
• Support adoption of governance templates, tools, and best practices across the project team.
• Plays a key role in embedding delivery discipline across initiatives. 

Project Monitoring, Visibility and Reporting  

• Provides clear and structured visibility into project performance and delivery health. 
• Track project progress against scope, schedule, and milestones.
• Maintain RAG status indicators for delivery health.
• Prepare structured project reports and updates for the PMO Lead and senior stakeholders.  
• Actively maintain project RAID logs (Risks, Assumptions, Issues, Dependencies).  
• Escalate emerging risks or potential delays proactively. 
• Ensures PMO and Leadership maintains clear visibility into delivery progress and risks. 

 Risk and Issue Management

• Proactively identifies and manages risks that may impact project outcomes.
• Identify potential delivery risks early and define mitigation plans.  
• Manage project issues and coordinate resolution across stakeholders.  
• Monitor dependencies across teams, business stakeholders or external vendors.  
• Escalate critical risks to the PMO when required with clear context, impact assessment, and a recommended course of action.  
• Ensure contingency planning for potential delivery challenges.  
• Support to ensure delivery risks are managed before they impact timelines or outcomes.

 Stakeholder Coordination and Communication

• Acts as the central communication point across all project stakeholders.
• Ensure alignment between project objectives and stakeholder expectations.
• Facilitate regular project meetings including status updates, planning sessions, milestone reviews and drive decisions by capturing action to close the loops.   
• Act as the primary project communication point for Engineering, Product or across Tech Pillars or External Vendor where applicable.   
• Ensures collaboration across teams remains structured and productive.  

Delivery Quality and Continuous Improvement

• Contributes to improving delivery effectiveness and maturity across the organization.
• Lead post-implementation reviews and capture lessons learned into actionable improvements.
• Identify delivery inefficiencies and recommend improvements.
• Contribute insights to the PMO lead for improving governance frameworks and delivery practices.   
• Promote consistent delivery practices across projects.
• Contributes to strengthening execution capability across the technology function.   

Job Requirements

Experience and Qualifications:

• Minimum 4-7 years business management, strategic operations, change or transformation management, project-based experience with prior working experience in leading an independent team, stakeholder engagement. 
• Bachelors degree in a relevant field (Technology, Business, Engineering, or equivalent)   
• PMP, PRINCE2, or equivalent project management certification – preferred but not mandatory if experience is strong   
• Agile certifications (CSM, PMI-ACP, SAFe) are valued for candidates with a strong agile delivery track record
• Experience in F&B, retail, or similarly operationally complex industries   
• Exposure to technology systems common in F&B environments   
• Experience in PMO environments or contributing to delivery office setup and governance development   
• Vendor management experience, particularly for technology implementation partners   
• Familiarity with project tools such as Jira
  

a Necessity, Not a Luxury.  

Skills