AI-generated summary
- Run regional SOPs; streamline prep, stations and execution for speed and consistency.
- Align R&D, Retail Academy, QA, Supply Chain and Equipment to scale practical, trainable execution.
- Lead pilots, shape go-to-market readiness, cut waste and own rollout impact!
Job Description
Position Responsibilities
Make great products work brilliantly across every outlet.
- Regional Products Governance
Establish and maintain regional Product SOP standards, reviews, documentation, version control, and change governance. - Operational Excellence
Assess and optimise product preparation workflows, station layouts, and execution methods to improve speed, consistency, and productivity.
3. Product Readiness
Evaluate operational feasibility of new and revised products, and support pilots and go-to-market readiness recommendations.
4. Process Optimization
Improve ingredient handling, dosing, smallware use, and equipment-dependent processes to reduce complexity, waste, and operational variability.
5. Execution Alignment
Coordinate product execution standards and justify local adaptations across regional markets and Retail Operations.
6. Continuous Improvement
Monitor SOP adoption, operational errors, and post-launch feedback; coordinate corrective actions and execution improvements.
7. Cross-Functional Collaboration
Align R&D, Retail Academy, QA, Supply Chain, and Equipment/Machine Innovation on practical, trainable, scalable, and compliant execution.
Job Requirements
Qualification and Experience
- 4–6 years of experience in F&B operations, ideally within a multi-outlet café, QSR or beverage chain.
- Retail Operations supervisory or management experience, with a strong understanding of outlet workflows, SOP implementation and operational improvement.
- The ability to assess operational feasibility and work across teams to improve execution.
- Cross-functional and multi-market exposure is an advantage.
Skills
Food And Beverage Management
Operations Management
Company Benefits
Employee Discount
Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
Employee Perk Programmes
Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Health and Wellness
Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.
Career Development
Job training and continuing education help to fuel employee career growth.
Extension Leave Benefits
Provide more generous with their leave days. We have more than 6 other types of leave!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
4 - 7 Years of Experience
Career Level
Senior Executive
Job Specialisation
Company Profile
ZUS COFFEE
For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a...