Job Description

PURPOSE / OBJECTIVE (OF THIS POSITION): 

The Regional Supply Chain Assistant Manager supports the planning, execution, and continuous improvement of end-to-end supply chain operations across multiple markets. This role focuses on fulfillment, logistics coordination, inventory management, import/export compliance, and cross-functional collaboration to ensure product availability, cost efficiency, regulatory compliance, and consistent service levels across the region.

The role is suited for a professional supply chain operating in a multi-country F&B environment, where speed, quality, cost effective, and compliance are critical.

JOB RESPONSIBILITIES:

Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs

Regional Supply Chain & Fulfillment Operations

• Support regional supply chain planning covering procurement coordination, warehousing, distribution, and last-mile delivery.
• Coordinate replenishment flows to retail stores, cafés, and regional distribution centers.
• Support capacity planning to meet seasonal demand, promotions, and new store/market openings.
• Monitor daily fulfillment performance, inbound and outbound logistics operations, including 3PL and freight management across the region to ensure OTIF (On-Time-In-Full) delivery

Inventory & Demand Support

• Assist in monitoring inventory levels, stock ageing, expiry management, and shrinkage control, especially for temperature-sensitive and perishable items.
• Work closely with demand planning, procurement, and operations teams to support forecast accuracy and inventory optimization.
• Participate in cycle counts, stock reconciliation, and root-cause analysis for variances.

Logistics & 3PL Management

• Coordinate with 3PLs, transporters, and warehouse operators to ensure service level adherence.
• Support freight planning (domestic and cross-border) to optimize cost, lead time, and reliability.
• Track logistics KPIs such as cost per unit, delivery performance, damage/loss rate, and escalation resolution.

Import/Export Operations & Regulatory Compliance (Malaysia Focus)

• Support import/export shipments from Malaysia to regional markets (vice versa) in compliance with local regulations.
• Liaise with relevant Malaysian government agencies (OGA) to obtain and manage import/export documentation, including Health Certificate, Phytosanitary Certificate, DVS Certificate, and Certificate of Origin (COO).
• Ensure import/export documentation accuracy, completeness, and timeliness to avoid shipment delays.
• Coordinate with freight forwarders, customs brokers, and internal QA teams on regulatory matters.

Quality, Food Safety & Compliance

• Support implementation and monitoring of food safety, hygiene, and cold-chain compliance across warehouses and transport operations.
• Ensure adherence to internal SOPs and external standards (e.g. HACCP, GDP, food-grade handling).
• Assist in audits, inspections, and corrective action follow-ups related to supply chain operations.

Continuous Improvement & Reporting

• Support supply chain improvement initiatives related to cost reduction, process efficiency, and service quality.
• Prepare operational reports and dashboards covering inventory and logistics performance, inventory health, and compliance status.
• Participate in regional projects such as network optimization, new warehouse onboarding, or system enhancements.

Cross-Functional Collaboration

• Work closely with internal departments such as Procurement, Demand & Planning, Finance, Quality Assurance, Retail Operations, and Commercial teams.
• Support regional coordination across countries to ensure alignment in processes, KPIs, and service standards.
• Assist the Regional Supply Chain Manager in preparing materials for business reviews and management updates.

Part 2 – Secondary roles which supports the primary roles above

Technology & Continuous

• Utilize ERP and supply chain systems (e.g., SAP, Oracle, NetSuite) to improve visibility and decision-making.
• Drive continuous improvement projects using Lean, Six Sigma, or similar methodologies.
• Report and act on key performance indicators (KPIs): OTIF, cost per unit, service levels, etc.

Communication and Collaboration

• Communicates with internal stakeholders, including operations and finance, to align sourcing and procuring activities with business needs. 

Risk Management

• Identifies and mitigates supply chain risks, such as supplier disruptions and price volatility. 
• Identify potential risks in the supply chain, such as supply disruptions, quality issues, or financial instability.

Key KPIs:

• Inventory Turnover & Availability
• Freight and Logistic cost Savings & Supplier Performance
• Logistics Cost per Unit
• OTIF (On-Time In-Full) Delivery
• Individual business units inventory holding (DSI)

Job Requirements

JOB COMPETENCIES / REQUIREMENTS:

Qualification

• Bachelor’s Degree in Supply Chain Management, Logistics, Business, Food Science, or related disciplines. 
• 5–7 years of progressive experience in supply chain management, preferrable regional or multi-country role in F&B retail / café chain / FMCG environment, OR Consumer goods supply chain with exposure to food-grade handling.
• Solid experience in the F&B or consumer goods industry is required.
• Strong knowledge of procurement, demand planning, logistics, and food-grade warehousing.
• Experience in cold chain logistics and perishable inventory management is an advantage.
• Excellent leadership, analytical, and stakeholder management skills.
• Proficient in supply chain systems (SAP, Oracle, Kinaxis, etc.).

Experience

• Experienced managing global supply chains or in multi-country operations. 
• Familiarity with advanced supply chain technologies (e.g., ERP systems, AI, machine learning, IoT). 
• Hands-on experience supporting warehousing, distribution, and 3PL coordination.
• Exposure to Malaysia import/export processes and OGA documentation is required.

Technical & Functional Skills

• Working knowledge of:
• Inventory management and fulfillment operations
• Cold-chain and food-grade logistics
• Import/Export documentation and regulatory workflows in Malaysia
• Familiarity with:
• FoSIM (Health Certificate)
• ePermit (Phytosanitary Certificate)
• ePCO – MITI (Certificate of Origin)
• Comfortable working with ERP / WMS / reporting tools (SAP, Oracle, NetSuite, or equivalent).

Soft Skills & Competencies

• Strong coordination and follow-up skills; able to manage multiple stakeholders.
• Analytical mindset with attention to detail.
• Able to work in a fast-paced, multi-market environment.
• Clear communicator with vendors, internal teams, and external agencies.
• Proactive, structured, and solutions oriented.

Behavioral Traits – State the type of personality required to fit the job

• Flexibility and adaptability to rapid environmental changes. 
• Autonomous and results-oriented, with a clear determination to succeed. 

A Necessity, not a Luxury

Skills