Job Description

Role Responsibilities

1. New Market Entry (NME) Coordination & Tracking

• Support the execution of country entry activities by coordinating deliverables across Operations, Academy, Supply Chain, QA & Halal, Product, Marketing, Tech, and Design & Build.
• Maintain and update the New Market Entry tracker (timeline, owners, dependencies, risks, and completion status).
• Track pre-opening deliverables and ensure follow-ups are completed within agreed deadlines.
• Flag delays, missing requirements, or risks early to the Regional Assistant Manager for escalation.

2. New Market Entry (NME) Coordination & Tracking

• Maintain and organise NME and operations documentation including SOPs, checklists, templates, training materials, and compliance records.
• Ensure documents are properly version-controlled, structured, and accessible for internal teams and franchise partners.
• Support preparation of country readiness packs such as launch toolkits, onboarding materials, and store opening documentation.
• Assist in compiling evidence and supporting documents required for audits, compliance, and operational approvals.

3. Meeting Coordination & Action Closure

• Coordinate internal and franchise partner meetings, including scheduling across time zones and confirming attendance.
• Prepare meeting agendas, capture minutes, and maintain action trackers to ensure closure.
• Follow up with stakeholders on assigned action items and update progress status.
• Support coordination of workshops, training sessions, and launch readiness calls.

4. Reporting & Performance Support

• Collect and consolidate market updates and performance inputs (sales trends, operational KPIs, training completion, compliance status, customer feedback).
• Support the Regional Assistant Manager in preparing weekly/monthly reporting packs for leadership and franchise reviews.
• Ensure reporting accuracy, completeness, and timely submission from franchise markets.
• Maintain trackers for corrective action plans and performance improvement follow-ups.

5. Operational Excellence & Standardization Support

• Support deployment of operational standards through structured tracking of SOP rollouts, playbooks, and best practice updates.
• Assist in monitoring compliance to operational routines, reporting cadence, and governance requirements.
• Consolidate operational issues and improvement opportunities for review by the Regional Assistant Manager.
• Support standardisation initiatives by maintaining templates and ensuring consistent reporting formats across markets.

6. Cross-Functional & Franchise Partner Support

• Act as a coordination point between franchise partners and internal departments to ensure requests are routed correctly and responded to promptly.
• Track open issues, requests, and resolutions to ensure visibility and closure.
• Support franchise onboarding by ensuring franchise teams receive the required operational materials and guidelines.
• Assist with communication updates, announcements, and information sharing across franchise markets.

Job Requirements

 Qualification and Experience

• Diploma / Bachelor’s degree in Business Administration, Operations, Hospitality, Supply Chain, or related field.
• 1–3 years of experience in operations coordination, business support, administration, or project support roles.
• Experience in franchise operations, retail/F&B, or multi-market environments is an advantage.
• Strong coordination and follow-up skills with high attention to detail.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) with ability to manage trackers and reporting.
• Strong communication skills and ability to coordinate across multiple teams and stakeholders.
• Ability to work under deadlines and manage multiple priorities in a fast-paced environment.
• Comfortable supporting international markets and working across different time zones.

A Necessity, not a Luxury 

Skills