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This job is about being the go-to person for all things IT! You’ll help keep our computers and networks running smoothly, support staff with tech issues, and make sure everything is secure. You might like this job because you enjoy problem-solving and tech!
Job Description
Position Responsibilities
The IT Executive is responsible for managing and supporting the organization's IT infrastructure, systems, and users. This role ensures that all hardware, software, networks, and IT services operate efficiently while providing technical support to employees and maintaining system security.
IT Support and Helpdesk
- Provide first and second level technical support to employees
- Troubleshoot hardware, software, networks, printers, door access systems, CCTV and system issues
- Manage IT tickets and ensure timely resolution of incidents and requests
- Support onboarding and offboarding of employees including acount setup and device configuration
- Support Audio Visual requirements for the office including meeitng rooms, events and ad hoc setups
Infrastructure and Network Management
- Monitor and maintain company network infrastructure including switches, routers, WiFi access points, and internet connectivity
- Ensure network security and performances
- Administer, plan and install Windows and Mac systems
- Plan and undertake scheduled maintenance and upgrades together with HQ teams
Hardware and Asset Management
- Manage procurement, deployment and maintenance of IT hardware such as laptops, desktops, printers, and POS devices
- Miantain an updated IT asset inventory and lifecycle management
- Ensure systems are updated with the latest patches and security updates
IT Projects and Improvements
- Assist in IT infrastructure upgrades and implementation of new technologies
- Support IT projects such as system migrations, network upgrades, and automation initiatives
- Proactively identify opportunities to improve IT processes and implements improvements
Security and Compliance
- Ensure IT policies and security standards are followed
- Monitor systems for potential security threats and vulnerabilities
- Support audits and compliance requirements
Job Requirements
Qualification and Experience
- Bachelor's degree in Information technology, Computer Science, or related field
- 2 to 5 yeras of experience in IT support or IT operations
- Knowledge of networking, Windows/ Mac systems, and cloud platforms
- Experience with IT ticketing systems and asset management
- Strong troublesheeoting and problem solving skills
- Good communication and documentation skills
- Knowledge of ITIL practices
- Experience with Lark
- Experience with Microsoft entra, intune
- Basic networking knowledge (TCP/IP, VPN, WiFi)
- Experience supporting retail or multi-site environments is an advantage
a Necessity, not a Luxury
Skills
Company Benefits
Employee Discount
Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
Employee Perk Programmes
Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Health and Wellness
Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.
Career Development
Job training and continuing education help to fuel employee career growth.
Extension Leave Benefits
Provide more generous with their leave days. We have more than 6 other types of leave!
Additional Info
Company Profile
