Job Description

  Job Responsibilities: 

• Provide first and second level technical support to employees
• Troubleshoot hardware, softftware, networks, printers, door access systems, CCTV and systemissues.
• Manage IT tickets and ensure timely resolution of incidents and requests.
• Support onboarding and offboarding of employees including account setup and deviceconfiguration.
• Support Audio Visual requirements for the office including meeting rooms, events and adhoc setups.
• Monitor and maintain company network infrastructure including switches, routers, WiFi access points, and internet connectivity.
• Ensure network security and performance.
• Administer plan and install Windows and Mac systems.
• Plan and undertake scheduled maintenance and upgrades together with HQ teams.
• Manage procurement, deployment, and maintenance of IT hardware such as laptops,desktops, printers, and POS devices.
• Maintain an updated IT asset inventory and lifecycle management.
• Manage user accounts, permissions, and access control across systems such as email,SharePoint, and internal applications.
• Ensure systems are updated with the latest patches and security updates.
• Assist in IT infrastructure upgrades and implementation of new technologies.
• Support IT projects such as system migrations, network upgrades, and automation initiatives.
• Proactively identify opportunities to improve IT processes and implement improvements.
• Monitor systems for potential security threats and vulnerabilities.
• Support audits and compliance requirements

Job Requirements

 Qualification & Experiences : 

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 2 to 5 years of experience in IT support or IT operations.
• Knowledge of networking, Windows/Mac systems, and cloud platforms.
• Experience with IT ticketing systems and asset management.
• Strong troubleshooting and problem solving skills.
• Good communication and documentation skills.

Preferred Skills:

• Knowledge of ITIL practices.
• Experience with Lark
• Experience with Microsoft ft entra, intune.
• Basic networking knowledge (TCP/P/IP, VPN, WiFi).
• Experience supporting retail or multi-site environments is an advantage.

 a Necessity, not a Luxury 

Skills