Job Description

 Position Responsibilities

1. IT Support and Helpdesk

• Provide first and second level technical support to employees. Troubleshoot hardware, software, networks, printers, door access systems, CCTV and system issues. Manage IT tickets and ensure timely resolution of incidents and requests. Support onboarding and off boarding of employees including account setup and device configuration. Support Audio Visual requirements for the office including meeting rooms, events and ad hoc setups. 

2. Infrastructure and Network Management

• Monitor and maintain company network infrastructure including switches, routers, WiFi access points, and internet connectivity. Ensure network security and performance. Administer, plan and install Windows and Mac systems. Plan and undertake scheduled maintenance and upgrades together with HQ teams. 

3.Hardware and Asset Management

• Manage procurement, deployment, and maintenance of IT hardware such as laptops, desktops, printers, and POS devices. Maintain an updated IT asset inventory and lifecycle management. 

4. System Administration

• Manage user accounts, permissions, and access control across systems such as email, Share Point, and internal applications.

5. IT Projects and Improvements

• Assist in IT infrastructure upgrades and implementation of new technologies. 
• Support IT projects such as system migrations, network upgrades, and automation initiatives. 
• Proactively identify opportunities to improve IT processes and implement improvements.

6. Security and Compliance

• Ensure IT policies and security standards are followed. 
• Monitor systems for potential security threats and vulnerabilities. 
• Support audits and compliance requirements .

Job Requirements

Qualification and Experiences 

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 2 to 5 years of experience in IT support or IT operations.
• Knowledge of networking, Windows/Mac systems, and cloud platforms.
• Experience with IT ticketing systems and asset management.
• Strong troubleshooting and problem solving skills.
• Good communication and documentation skills.
• Knowledge of ITIL practices.
• Experience with Lark
• Experience with Microsoft entra, intune.
• Basic networking knowledge (TCP/IP, VPN, WiFi).
• Experience supporting retail or multi-site environments is an advantage.

a Necessity, not a Luxury 

Skills