Job Description

PURPOSE / OBJECTIVE (OF THIS POSITION): 

The Regional Supply Chain Executive is responsible for day-to-day execution and coordination of regional supply chain activities, including fulfilment support, inventory monitoring, logistics coordination, and import/export documentation.

This role ensures that products move efficiently and compliantly across warehouses, stores, and regional markets, while supporting service levels, food safety standards, operational effectiveness and accuracy.

JOB RESPONSIBILITIES:

Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs

Fulfilment & Logistics Execution

• Coordinate daily fulfilment activities across warehouses and logistics partners.
• Monitor delivery schedules, shipment status, and service performance.
• Follow up on delayed, short-delivered, or damaged shipments and support issue resolution.
• Support store replenishment and regional distribution activities.

Inventory Monitoring & Stock Control

• Track inventory movement, stock availability, ageing, and expiry risks.
• Support inventory balancing between warehouses or stores to reduce shortages and wastage.
• Assist in cycle counts, stock reconciliation, and investigation of discrepancies.
• Maintain accurate inventory records in systems and reports.

Import/Export Operations & Regulatory Documentation

• Prepare and coordinate export shipments from Malaysia to regional markets, as well as import shipments from overseas into Malaysia
• Support import/export documentation processes, including Health Certificate, Phytosanitary Certificate, DVS Certificate and Certificate of Origin (COO).
• Liaise with freight forwarders, customs brokers, QA teams, and relevant authorities.
• Ensure documentation completeness and timely submission to prevent shipment delays.

Food Safety & Cold Chain Support

• Support adherence to food safety, hygiene, and cold-chain requirements.
• Monitor temperature records and basic compliance documentation where required.
• Escalate any risks related to product integrity or non-compliance.

Reporting & Operational Support

• Prepare daily or weekly operational reports covering deliveries, inventory, and shipment status.
• Maintain documentation and records for audit and reference purposes.
• Support the Assistant Manager in data collection and analysis for performance tracking.

Cross-Functional Coordination

• Coordinate with internal teams including Procurement, Demand & Planning, QA, Finance, and Retail Operations.
• Communicate operational updates and issues clearly to stakeholders.
• Support regional coordination activities as assigned.

Part 2 – Secondary roles which supports the primary roles above

Technology & Continuous

• Utilize ERP and supply chain systems (e.g., SAP, Oracle, NetSuite) to improve visibility and decision-making.
• Support continuous improvement projects using Lean, Six Sigma, or similar methodologies.
• Report and act on key performance indicators (KPIs): OTIF, cost per unit, service levels, etc.

Communication and Collaboration

• Communicates with internal stakeholders, including operations and finance, to align sourcing and procuring activities with business needs. 

Risk Management

• Identifies and mitigates supply chain risks, such as supplier disruptions and price volatility. 
• Identify potential risks in the supply chain, such as supply disruptions, quality issues, or financial instability.

Key KPIs:

• Inventory Turnover & Availability
• Freight and Logistic cost Savings & Supplier Performance
• Logistics Cost per Unit
• OTIF (On-Time In-Full) Delivery
• Individual business units inventory holding (DSI)

Job Requirements

JOB COMPETENCIES / REQUIREMENTS:

Qualification

• Diploma or Bachelor’s degree in Supply Chain, Logistics, Business, or related field.
• 5–7 years of progressive experience in supply chain management, preferrable regional or multi-country role in F&B retail / café chain / FMCG environment, OR Consumer goods supply chain with exposure to food-grade handling.
• Solid experience in the F&B or consumer goods industry is preferrable.

Experience

• 3–5 years of experience in supply chain, logistics, or operations.
• Experience in F&B, FMCG, retail, or consumer goods environment is preferred.
• Hands-on exposure to Malaysia import/export documentation and OGA processes is required.

Technical & Functional Skills

• Practical knowledge of:
• Warehousing and distribution operations
• Inventory tracking and basic reporting
• Import/Export documentation workflows
• Familiarity with:
• FoSIM, ePermit, ePCO (MITI)
• ERP / WMS or logistics systems

Soft Skills & Competencies

• Strong follow-up and execution discipline.
• Detail-oriented with good documentation habits.
• Able to manage multiple tasks and deadlines.
• Clear communicator with internal teams and external partners.
• Comfortable working in a fast-paced operational environment.

Behavioral Traits – State the type of personality required to fit the job

•  Flexibility and adaptability to rapid environmental changes. 
•  Autonomous and results-oriented, with a clear determination to succeed. 

A Necessity, not a Luxury

Skills