Job Description

PURPOSE / OBJECTIVE (OF THIS POSITION):

The Regional Facilities & Program Manager oversees facilities operations, maintenance, equipment reliability, and regional program execution across multiple countries. This role ensures that all facilities meet global quality, safety, and brand standards while supporting consistent production, freshness, and cutlet operational excellence. The manager partners with cross-functional teams—including Retail Operations, Products, QAQC, ESG and Supply Chain—to deliver high performing, safe, and efficient facilities across the region.

JOB RESPONSIBILITIES: 

Part 1 – Primary roles of the job which are measurable and may be used as part of OKRs.

Facilities Management:

Facilities Operations & Maintenance

• Oversee day-to-day facility operations for regional facilities provisions, equipment, warehouses and outlets across all regions.
• Ensure high reliability of critical coffee production and brewing infrastructure including coffee machines, grinders, brewing systems, chillers, refrigeration units, boilers, piping and water filtration system.
• Develop and manage preventive and predictive maintenance programs that minimize downtime and support consistent operational flow and product quality.
• Respond to urgent facility or equipment issues, coordinating rapid resolution to protect product integrity and minimize operational disruption.
• Manage facility service providers: HVAC, refrigeration, coffee equipment specialists, grease trap services, water filtration system etc.

Capital Planning & Financial Management

• Develop annual regional OPEX and CAPEX budgets, including equipment upgrades, facility modernization, and infrastructure improvements.
• Create business cases for equipment replacement (e.g., coffee machine, chillers, water boiler and facility enhancements.
• Oversee regional vendor selection, contract negotiation, and financial management of facility-related spending.
• Negotiate regional service contracts for cleaning & servicing, repair & replacement and specialized equipment servicing.
• Ensure quality control and adherence to agreed-upon service levels with all regional vendors.

Leadership & Stakeholder Collaboration

• Provide leadership, training, and technical support to country’s facilities teams including technical knowledge transfer.
• Collaborate with Products, Supply Chain, Retail Operations, IT, Sustainability teams to align facility operations with business goals.
• Build a culture of safety, operational excellence, and proactive asset care.

Safety, Risk Management & Business Continuity

• Conduct facility risk assessments and implement corrective actions to ensure safe working environments in outlet settings, compliance with food safety regulations, local health codes, and environmental guidelines.
• Maintain emergency preparedness and business continuity plans for production downtime, facility failures, or power outages.
• Ensure compliance with EHS standards, including OSHA, environmental regulations, and corporate sustainability requirements.

Equipment Management:

• Ensure all kitchen and operational equipment is regularly maintained, serviced, and repaired to minimize downtime across all regions
• Track inventory of equipment and furnishings, ensuring that all equipment complies with safety standards and F&B industry requirements.
• Recommend and oversee the regional purchase of new equipment to improve efficiency and enhance service.

Part 2 – Secondary roles which supports the primary roles above.

Sustainability & Environmental Impact:

• Implement sustainability initiatives, focusing on reducing the environmental footprint of the F&B operations (waste management, energy conservation, and water usage).
• Ensure that waste disposal practices comply with regulatory standards and promote recycling and environmentally friendly practices.
• Explore opportunities for green certifications and sustainable practices to enhance the business’s environmental profile.

Emergency Response & Crisis Management:

• Develop and enforce emergency response protocols, ensuring a swift and effective approach in case of accidents, fires, floods, or other emergencies.
• Ensure the facility is equipped with all necessary safety equipment, including fire extinguishers, first-aid kits, and emergency signage.
• Lead emergency preparedness drills and coordinate with local authorities and emergency response teams.

Customer Experience & Staff Support:

• Ensure that the facilities provide a comfortable, clean, and welcoming environment for customers, while also supporting efficient operations for staff.
• Resolve facility-related issues that impact guest experience or operational efficiency, including temperature control, seating, and cleanliness.
• Provide support to F&B staff with regard to equipment issues, space utilization, and operational concerns.

Job Requirements

JOB COMPETENCIES / REQUIREMENTS:

Qualification

• Degree in Facilities Management, Engineering or related fields.
• Certifications in energy management or sustainability (e.g., LEED).

Experience

• At least 7-10 years of experience in facilities management or a related field, with at least 5 years in a leadership. Experiences in regional role of managing facilities services for multiple countries will be an added advantage.
• Experience managing teams, vendors, and large-scale facility operations.
• Proven track record of managing facilities in high-volume, fast-paced food service environments (e.g., restaurants, catering, or multi-location operations).
• Background in project management or overseeing major renovations and facility upgrades.

Skills & Knowledge

Technical Skills:

• Strong understanding of F&B-specific facilities, including kitchen equipment, refrigeration, commercial plumbing, HVAC, and electrical systems.

Leadership & Interpersonal Skills:

• Excellent leadership skills with the ability to manage, mentor, and develop a facilities team.
• Ability to communicate effectively with senior management, vendors, regulatory bodies, and F&B staff.

Health & Safety Knowledge:

• Knowledge of health, safety, and sanitation standards specific to the F&B industry.
• Familiarity with OSHA regulations, food safety certifications, and fire safety protocols.

Problem-Solving:

• Strong analytical and troubleshooting skills, with the ability to handle multiple tasks and priorities effectively.

Project Management: 

• Demonstrated ability to manage complex projects, including facility upgrades, from inception to completion.

Financial Acumen:

• Experience managing budgets, negotiating contracts, and driving cost-effective solutions in facilities management.

Regulatory Knowledge:

• In-depth understanding of health, safety, and environmental regulations, as well as industry best practices for facilities management.

Behavioral Traits – State the type of personality required to fit the job

• Problem-Solving & Critical Thinking: Ability to resolve complex facility issues in a timely and effective manner, especially in high-pressure environments.
• Attention to Detail: Meticulous in maintaining cleanliness, operational standards, and safety compliance in all aspects of the facility.
• Time Management: Ability to prioritize tasks and manage multiple projects simultaneously.
• Customer Service Orientation: Understanding of how facility management impacts the customer experience and ability to ensure a positive environment.
• Energy & Resource Management: Ability to implement sustainable practices while controlling operational costs.

A Necessity, not a Luxury

Skills