Job Description

Objective
The Regional L&D Manager is a strategic leader responsible for driving the vision, strategy, and execution of Learning & Development initiatives across ZUS COFFEE’s markets in Malaysia, Singapore, and the wider APAC region. This role will lead the Academy team to elevate talent development, accelerate leadership capability, and embed a high-performance, digital learning culture across the organization.

Position Responsibilities

Strategic Leadership

• Lead the ZUS Academy team across Malaysia & Singapore, while overseeing L&D alignment across APAC.
• Design and implement innovative L&D strategies that align with business objectives and regional growth needs.
• Launch and manage a Local Learning Partner (LLP) Network to scale learning across multiple locations.

Learning Experience Design

• Curate engaging learning content via a Learning Experience Platform (LXP), integrating gamification, microlearning, and social learning tools to boost engagement.
• Lead the creation and continuous improvement of blended learning pathways (instructor-led, virtual, and self-paced).
• Oversee design and facilitation of Leadership Academies, Soft Skills Development Tracks, and Functional Training Programs.

Academy & Talent Development

• Lead the development and deployment of training programs to support regional teams.
• Strengthen the Regional Academy’s capability to scale frontliner and leadership development.
• Drive talent readiness for expansion through structured learning and performance tracking.

Digital Transformation & Innovation

• Lead LMS transformation projects including API integrations, custom eLearning development, and data dashboarding for insights.
• Drive digital-first learning culture through automation of L&D admin tasks and adoption of modern learning tools.
• Achieve and sustain high adoption rates for digital learning (e.g., 80%+ eLearning completion rate).
• Champion the implementation of blended learning and digital enablement throughout ZUS Academy.

Data-Driven Impact & Optimization

• Track L&D KPIs (e.g., adoption, completion, feedback scores, application, ROI).
• Provide regular reports to stakeholders using learning data insights to drive decision-making and ROI optimization.
• Continuously assess learning effectiveness and business impact through feedback loops and performance analysis.

Job Requirements

Qualification and Experience

• Bachelor's Degree in Human Resources, Education, Psychology, Business or related field; Master’s degree is a plus.
• Minimum 7 years of progressive experience in L&D, with at least 3 years in a leadership or regional capacity.
• Proven success in driving digital learning transformation, LMS/LXP management, and leadership development programs.
• Experience in APAC or multi-country L&D leadership is preferred.
• Strategic thinker with hands-on ability to execute and lead change.
• Strong instructional design and learning technology expertise.
• Data-driven, with ability to link L&D outcomes to business results.
• Strong leadership, collaboration, and communication skills.
• Tech-savvy and well-versed in LMS, LXP, authoring tools, and automation platforms.
• Regional consistency and scalability of L&D initiatives.
• LXP/LMS engagement and completion rates.
• Talent pipeline readiness and leadership development impact.
• ROI from learning programs and reduced manual workload via automation.
• Internal stakeholder satisfaction and alignment with business goals.

a Necessity, not a Luxury

Skills