Job Description

 Position Responsibilities 

Regional Supplier Qualification and Approval Strategy 

•  Develop and maintain supplier qualification criteria tailored to multiple categories products (food, drink ingredients, distribution, packaging and lifestyle) 
• Lead supplier risk assessment, technical review and onboarding decision - making cross markets.
• Align COE and operating markets / business units to prioritize sourcing readiness for new market entries.

Audit Governance and Compliance Oversight 

• Plan, conduct and oversee supplier audits and remote assessment.
• Develop and optimize supplier management framework, standardize audit tools, rating scales and CAPA frameworks across regions.
• Lead high-risk supplier investigation and ensure timely closure of non-conformances. 

Supplier Performance Monitoring - 

• Define and manage Supplier Performance Score card including audit performance, CAR closure rate, incident rate trends and responsiveness.
• Implement and monitor supplier performance tiering to classify supplier criticality and maturity.
• Review quarterly dashboards and lead cross-functional performance reviews, use analytics to inform strategic sourcing decisions and highlight quality improvement opportunities. 

Incident Leadership & Recovery Execution 

• Act as QA incident commander for major supplier-related food safety issues.
• Lead cross-functional root cause investigations, recovery planning, and reporting. 
• Engage BU, Regulatory, and Management for high-risk incident debriefs 

Retail QA Excellence & Continuous Improvement 

• Oversee cross market retail QA performance including food safety, hygiene, barista practices and compliance with ZUS Retail standards 
• Lead continonus improvement inittiatives in retail QA, embedding best practice into outlet operations
• Partner with cross market QA to design and roll out QA projects, trainings and frame work to drive customer experience and regulatory compliances. 

Specification and Regulatory Alignment

• Ensure supplier technical documentation meets internal and regulatory standards. 
• Facilitate alignment between COE (regional) technical requirements and local BU needs.
• Manage change control process affecting product specifications, deployment or packaging. 

People Management and Capability Building 

• Supervise and mentor QA team member across levels 
• Build supplier QA capabilities via internal and external training programmes. 
• Act as technical point of contact to cross functional team members including procurement, supply chain, product innovation and retail operation.

Strategic Projects and Digital Enablement 

• Champion QA digitalization projects - supplier performance scoreboard, product safety review dashboard, audit trackers.
• Support integration of quality system across expanding regional operations.
• Lead strategic sourcing QA readiness for new countries or key focus. 

Job Requirements

 Qualification and Experience 

• At least Degree in Food Science, Food Science & Technology, Quality Assurance, Engineering or other related disciplines.
• Strong formal background or training in technical areas relevant to FSMS standards (HACCP/ GFSI) and supplier compliance systems. 
• Minimum 5 years of experience in Supplier QA, or Quality Compliance roles, with at least 3 years of leadership capacity, in the F&B Retail, FMCG or Quick Restaurant Services line.
• Experience managing cross-border QA frameworks or regional supplier networks. 
• Good knowledge of supplier management, negotiation, audit performance communication and incident debrief. 
• Proven project management and stakeholder leadership across business units.
• Data driven mindset, experience with dashboard, audit tools and quality analytics. 
• Agile and pragmatic; comfortable with fast-paced environments and shifting sourcing landscapes
• Proactive, structured and adaptable to cross-cultural work settings 
• Strong communicator and problem solver, with regional stakeholder engagement capability 
• Committed to quality integrity, detail-orientated, and organized in multitasking 
• Able to articulate new information quickly and react positively to new and challenging opportunities. 
• Possess own transport and wiling to travel. 

  a Necessity, not a Luxury   

Skills