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Regional Manager, QA

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This job is for a Regional Manager of Quality Assurance. You might like this job because you’ll lead supplier audits, ensure food safety, and improve retail quality standards while managing a team and driving strategic projects across multiple regions!

Undisclosed

Subang Jaya, Selangor

Job Description

 

Position Responsibilities 

Regional Supplier Qualification and Approval Strategy 

  •  Develop and maintain supplier qualification criteria tailored to multiple categories products(food,drink ingredients, distribution, packaging and lifestyle) 
  • Lead supplier risk assessment, technical review and onboarding decision - making cross markets.
  • Align COE and operating markets / business units to prioritize sourcing readiness for newmarketentries.

Audit Governance and Compliance Oversight 

  • Plan, conduct and oversee supplier audits and remote assessment.
  • Develop and optimize supplier management framework, standardize audit tools, rating scales and CAPA frameworks across regions.
  • Lead high-risk supplier investigation and ensure timely closure of non-conformances. 

Supplier Performance Monitoring

  • Define and manager Supplier Performance Scorecard including audit performance, CARclosurerate, incident rate trends and responsiveness.
  • Implement and monitor supplier performance tiering to classify supplier criticality and maturity.
  • Review quarterly dashboards and lead cross-functional performance reviews, use analyticstoinform strategic sourcing decisions and highlight quality improvement opportunities. 

Incident Leadership & Recovery Execution 

  • Act as QA incident commander for major supplier-related food safety issues.
  • Lead cross-functional root cause investigations, recovery planning, and reporting. 
  • Engage BU, Regulatory, and Management for high-risk incident debriefs 

Retail QA Excellence & Continuous Improvement 

  • Oversee cross market retail QA performance including food safety, hygiene, barista practices and compliance with ZUS Retail standards 
  • Lead continonus improvement inittiatives in retail QA, embedding best practice into outlet operations
  • Partner with cross market QA to design and roll out QA projects, trainings and frame work to drive customer experience and regulatory compliances. 

Specification and Regulatory Alignment

  • Ensure supplier technical documentation meets internal and regulatory standards. 
  • Facilitate alignment between COE (regional) technical requirements and local BU needs.
  • Manage change control process affecting product specifications, deployment or packaging. 

People Management and Capability Building 

  • Supervise and mentor QA team member across levels 
  • Build supplier QA capabilities via internal and external training programmes. 
  • Act as technical point of contact to cross functional team members including procurement, supply chain, product innovation and retail operation.

Strategic Projects and Digital Enablement 

  • Champion QA digitalization projects - supplier performance scoreboard, product safetyreview dashboard, audit trackers.
  • Support integration of quality system across expanding regional operations.
  • Lead strategic sourcing QA readiness for new countries or key focus. 

Job Requirements

 Qualification and Experience 

  • At least Degree in Food Science, Food Science & Technology, Quality Assurance, Engineering or other related disciplines.
  • Strong formal background or training in technical areas relevant to FSMS standards (HACCP/ GFSI) and supplier compliance systems. 
  • Minimum 5 years of experience in Supplier QA, or Quality Compliance roles, with at least 3 years of leadership capacity, in the F&B Retail, FMCG or Quick Restaurant Services line.
  • Experience managing cross-border QA frameworks or regional supplier networks. 
  • Good knowledge of supplier management, negotiation, audit performance communicationandincident debrief. 
  • Proven project management and stakeholder leadership across business units.
  • Data driven mindset, experience with dashboard, audit tools and quality analytics. 
  • Agile and pragmatic; comfortable with fast-paced environments and shifting sourcing landscapes
  • Proactive, structured and adaptable to cross-cultural work settings 
  • Strong communicator and problem solver, with regional stakeholder engagement capability 
  • Committed to quality integrity, detail-orientated, and organized in multitasking 
  • Able to articulate new information quickly and react positively to new and challenging opportunities. 
  • Possess own transport and wiling to travel. 

  a Necessity, not a Luxury   


Skills

Quality Assurance
Supplier Quality Management
Quality Control
Product Quality (QA/QC)

Company Benefits

Employee Discount

Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.

Health and Wellness

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Career Development

Job training and continuing education help to fuel employee career growth.

Extension Leave Benefits

Provide more generous with their leave days. We have more than 6 other types of leave!


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Manager / Team Lead


Company Profile

ZUS COFFEE-logo-image

ZUS COFFEE

For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a...